Urban VPN review: score, privacy and prices

2.44

out of 10#193 of 377 in the main ranking
Free / mobile app median 2.3

  • Free / mobile app
  • Jurisdiction:USA, 5 Eyes
  • Owner:unnamed parent described as a data broker (policy)
  • Data completeness87%
  • Checked2026-10-15
  • No email to sign up
  • Free plan

Red flag: Public security incident. A red flag caps the score at 6.0.

In 10 seconds

Strongest against its segment

  • Security and protocols4.3 vs 1.2
  • Network and streaming4.6 vs 1.7
  • Price and fair terms5.0 vs 3.4

Weakest against its segment

  • Privacy and jurisdiction0.0 vs 2.7
  • Censorship bypass0.0 vs 0.5
  • Platforms and support3.7 vs 2.8
  • Jurisdiction in the 5 Eyes alliance
  • Trial needs a card
  • Stores session times
  • Auto-renewal on by default
  • Public security incident

Compare Urban VPN side by side with other VPNs

How the score adds up

Six sub-scores, each against the median of Free / mobile app services in the main ranking (80 services). Open a line to see which published facts earned points and which were missing or not disclosed.

Urban VPNsegment median

  • Privacy and jurisdiction30% of the score · segment median 2.70.0
    What earned points
    • No-logs policy +2
    • Independent no-logs audit +3
    • No-logs confirmed in court +1
    • Warrant canary +1
    • Transparency report +1
    • Sign-up without email +1.5
    • Account number sign-up +0.5
    • Stores connection IP (penalty) −3
    • Public incident (penalty) −2
  • Security and protocols20% of the score · segment median 1.24.3
    What earned points
    • Kill switch +2
    • DNS leak protection +1.5
    • RAM-only servers +1
    • Post-quantum encryption +1
    • Perfect forward secrecy +0.5
    • Security audit +2
    • Open-source clients +1.5
    • 2FA +1
    • Multi-hop +1
    • Bug bounty +1
    • Only PPTP / L2TP (penalty) −2
  • Price and fair terms15% of the score · segment median 3.45.0
    What earned points
    • Free plan +1.5
    • Free trial +1
    • Trial without a card +1
    • Crypto payments +1
    • Cash payments +0.5
  • Censorship bypass15% of the score · segment median 0.50.0
    What earned points
    • Stealth / obfuscation +2
    • VLESS / Reality +1.5
    • Trojan +1
    • Hysteria2 +1
    • Shadowsocks +1
    • AmneziaWG +1
    • obfs4 +0.5
    • TUIC +0.5
    • NaiveProxy +0.5
    • Mirrors or Telegram channel +0.5
    • VoIP in the UAE (claimed) +0.5
    • Manual configs +0.5
  • Network and streaming10% of the score · segment median 1.74.6
    What earned points
    • 10 Gbps servers +1
    • Dedicated IP +0.5
    • Port forwarding +0.5
    • MENA locations +0.5
    • Torrenting allowed +1
  • Platforms and support10% of the score · segment median 2.83.7
    What earned points
    • Routers +1
    • Browser extensions +0.5
    • Split tunneling +1
    • Ad / tracker blocker +1
    • 24/7 live chat +2
    • live chat +0.5
    • Support on Telegram +0.5
    • Status page +0.5

Urban VPN pricing

From €4.26 a month

  • Monthly plan: €11.17
  • 3 plans published · market median €3.13 a month
Full pricing breakdown

Everything Urban VPN publishes

Every fact we collected about Urban VPN, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.

Company
Legal entity
Urban Cyber Security Inc. (reg. 10158667)
Registered in
US (Delaware)
Address
1007 N Orange St, Wilmington, DE 19801-1239, USA
Parent company
unnamed parent described as a data broker (policy)
Related brands
  • Urban Safe Browsing
  • Urban Adblocker
  • Urban Browser Guard
  • Travel VPN
  • Hide My IP
  • Urban VPN Proxy
Surveillance alliance (5/9/14 Eyes)
5
Website languages
  • EN
  • TR
  • SV
  • RO
  • PT
  • PL
  • NB
  • NL
  • JA
  • IT
  • ID
  • HU
  • FR
  • FI
  • ES
  • DA
  • DE
Right-to-left languages
No no RTL languages
Currencies on the site
USD

Plans, prices and add-ons
Plans
Free; Premium
Billing terms
  • 1
  • 6
  • 12 months
Cheapest price a month
$4.95
Monthly plan
$12.99
1-year plan, total
$59.40
1-year plan, a month
$4.95
2-year plan, total
No
Lifetime plan
No
Renewal
  • Auto-renews
  • 'cancel anytime to stop future recurring charges'
  • renewal price not stated
Family plan
No
Dedicated IP add-on
No
Port forwarding add-on
No
Double VPN add-on
Yes included (Premium)
Antivirus
No separate free Urban Safe Browsing extension
Password manager
No
eSIM
No
Identity protection
No
Cloud storage
No
Other add-ons
separate free extensions: Adblocker, Browser Guard

Discounts and programmes
Discount shown
68% (1y; meta says 72%); 47% (6m)
Discount compared with
vs $12.99 monthly
Student discount
Not stated
Discount for crypto payment
No
Bonus months
No
Affiliate programme
No none visible

Limits and restrictions
Devices at once
Premium 8; free unlimited
Data limit
free: unlimited except Android; Premium unlimited
Speed limit
No throttling on any plan
Country restrictions
Premium unlocks more territories (details in compliance PDF, not read)
Features locked to higher plans
Mac/iOS apps, more locations, faster protocols (WireGuard), Double VPN, dedicated servers, ticket support, split tunneling (Android)
Prohibited by the terms
  • reverse engineering
  • circumventing security
  • bots/data mining
  • reselling access
  • illegal/infringing/fraudulent use
  • age 16+

Free plan
Free plan
Yes browser extensions, Windows app, Android app
Free data
Partial unlimited except Android (limit lifted by Premium)
Free locations
fewer territories than Premium
Free devices
unlimited
Ads in the free plan
Not stated
Other free plan terms
non-commercial use only; monetised via browsing-data insights

Payment and subscription
Payment methods
  • App Store
  • Google Play
  • Paddle (web)
PayPal
Not stated
Apple Pay / Google Pay
Yes in-app stores
Cryptocurrency
Not stated
Cash
No
Gift cards
Not stated
Auto-renewal by default
Yes
How to cancel
app store (mobile/Mac); Urban VPN Account Console (Windows/extension)
Email needed to sign up
No for free; yes for Premium (Google/Apple sign-in possible)
Phone needed to sign up
No
Account-number login
No
Identity check (KYC)
No
Money-back guarantee, days
30 (pricing page) - contradicted by FAQ/ToS
Refund conditions
  • ToS: fees non-refundable to extent permitted by law, no partial refunds
  • store purchases per store terms
  • FAQ: no money-back guarantee
  • pricing page: 30-day full refund

Free trial terms
Trial length
3 days
Where the trial is offered
  • iOS
  • Android (1-year plan only)
  • not Windows/web
Trial limits
1-year plan only; one-time
Instead of a trial
free extension/Windows app
Card needed for the trial
Yes store trial, cancel 24h before end

Server locations
Countries
Not stated
Servers
632 (FAQ) / 652 (pricing FAQ)

82 countries listed. A link opens our ranking of VPNs with servers there.

Europe 36

Americas 19

Asia and Oceania 18

Middle East and Africa 9

Server countries, as published
Americas: AR BR BO CL CO EC PA PE PY UY VE CR GT HN NI PR CA MX US; APAC: CN HK IN ID JP KZ KG MY MN PK PH SG KR TW TH VN AU NZ; EMEA: AT BE BY BG HR CY CZ DK EE FI FR DE UK GR HU IS IE IT LV LT LU MT NL NO PL PT RO RU RS SK SI ES SE CH UA IL JO QA TR SA AE DZ EG MA ZA
Middle East and North Africa
  • IL
  • JO
  • QA
  • TR
  • SA
  • AE
  • DZ
  • EG
  • MA
Virtual locations
Not stated
Port speed
10 Gbps (65 x 10Gbps servers, Premium)
P2P servers
Not stated
Obfuscated servers
Not stated

Network features
RAM-only servers
Not stated
IPv6
Yes leak protection claimed
Dedicated IP
No
Static IP
Not stated
Residential IP
Not stated
Double VPN / multi-hop
Yes Double VPN, Premium
Tor over VPN
Not stated
SOCKS5 proxy
Not stated
Smart DNS
Not stated

Protocols and encryption
  • WireGuardPremium✓ Yes
  • OpenVPN✓ Yes
  • IKEv2Not stated
  • L2TP/IPsecNot stated
  • SSTPNot stated
  • SoftEther✕ No
  • Own protocol✕ No
  • VLESS / Reality✕ No
  • VMess✕ No
  • Trojan✕ No
  • Shadowsocks✕ No
  • Hysteria2✕ No
  • TUIC✕ No
  • NaiveProxy✕ No
  • obfs4✕ No
  • AmneziaWG✕ No
Other protocols
browser proxy extensions
Encryption
AES-256
Perfect forward secrecy
Not stated
Post-quantum encryption
Not stated
Manual configuration files
No
Open-source apps
No

Censorship and blocking
Obfuscation (stealth mode)
Not stated
Countries it claims to work in
Not stated
Mirror sites or Telegram channel
No
Calls in the UAE
Not stated

Security
Kill switch
Yes manual toggle
DNS leak protection
Yes DNS/IPv6 leak protection
Split tunnelling
Partial Premium Android only
Ad and malware blocker
Yes separate extensions (Urban Adblocker, Safe Browsing)
Two-factor sign-in
Not stated
Security audits
No
Bug bounty
Not stated
Known incidents
Yes Dec 2025: Urban VPN Proxy extension reported harvesting users AI chatbot conversations (The Register, Infosecurity, CSO)

Privacy
No-logs policy
No
Independent no-logs audit
No
No-logs proven in practice
No
Data retention
  • IPs hashed daily
  • browsing/e-commerce data aggregated within 90 days
  • Panelist ID links <=90 days
  • account data for account life
Shared with third parties
Yes browsing-derived marketing insights/behavior segments sold to ad/analytics/brand clients; raw data to affiliates/parent (data broker); AI prompts collected
Transparency report
No
Warrant canary
No
Law enforcement requests
discloses to authorities as permitted/required by law
Copyright (DMCA) notices
may disable access for IP infringement; no DMCA procedure
Anonymous sign-up
Yes for free (no account)
GDPR / data protection officer
privacy@urban-vpn.com; EU rep Prighter Group
Privacy policy updated
2026-09-04

What the privacy policy says is collected

Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.

  • Emailsupport/newsletter/premium✕ Yes
  • IP at sign-upIP addresses, hashed daily✕ Yes
  • Connection IPIP addresses; trimmed/hashed daily◐ Partial
  • Session timesaccess times, session durations✕ Yes
  • Device infoGUID, user agent, device ID✕ Yes
  • App analyticstelemetry, features used✕ Yes
  • Crash reports✕ Yes

Apps and devices
  • Windowsfree✓ Yes
  • macOSPremium✓ Yes
  • LinuxNot stated
  • iOSPremium✓ Yes
  • Androidfree + Premium✓ Yes
  • Android TVNot stated
  • Fire TVNot stated
  • Apple TVNot stated
  • ChromebookNot stated
  • Smart TVNot stated
  • RoutersNot stated
  • NASNot stated
  • Raspberry PiNot stated
  • Game consolesNot stated
Browser extensions
  • Chrome
  • Firefox
  • Edge (proxy, free)

Speed, streaming and gaming
Claimed speed
100% fast; 65 x 10Gbps servers
10 Gbps servers
Yes 65, Premium
Fastest protocol (claimed)
WireGuard (faster VPN protocols Premium)
Netflix
claims Netflix streaming (no regions)
BBC iPlayer
Not stated
Disney+
Yes landing page exists
Prime Video
Not stated
Gaming features
Yes gaming landing pages (PUBG, Free Fire, Warzone, LoL etc.)
Torrenting
Not stated

Support
Live chat
No
Live chat 24/7
No
Email / tickets
Yes Premium tickets from account menu
Phone
No
Telegram
No
WhatsApp
No
Discord or forum
No
Help articles
Yes FAQ, Troubleshooting, Knowledge Center, Glossary
Server status page
No

For teams and business
SSO / SAML
Not stated
Admin panel
Not stated
Zero-trust access (ZTNA)
Not stated

What users say

Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.

  • Trustpilot

    2.63 of 5, smoothed

    From 64 collected reviews (raw average 1.83; all VPNs 3.66). Last 90 days: 1.00 from 4.

    The company replied to 0 of 50 negative reviews (1–2 stars).

  • App Store

    1.95 of 5, smoothed

    From 350 collected reviews (raw average 1.73; all VPNs 3.54). Last 90 days: 1.04 from 23.

  • Google Play

    4.11 of 5, smoothed

    From 1628 collected reviews (raw average 4.11; all VPNs 3.90). Last 90 days: 4.28 from 580.

    The company replied to 3 of 311 negative reviews (1–2 stars).

Ratings shown on the platforms themselves: Trustpilot TrustScore 1.7 (64 reviews); App Store (US) 4.61 (9527 ratings); Google Play 4.5 (55K ratings).

Reviews per month, last 12 months

  1. Oct ’2524 reviews, average 3.46
  2. Nov ’2532 reviews, average 3.28
  3. Dec ’2530 reviews, average 3.03
  4. Jan ’2633 reviews, average 3.03
  5. Feb ’2633 reviews, average 2.97
  6. Mar ’2656 reviews, average 3.66
  7. Apr ’2680 reviews, average 3.89
  8. May ’26108 reviews, average 3.91
  9. Jun ’2697 reviews, average 4.14
  10. Jul ’26191 reviews, average 4.32
  11. Aug ’26222 reviews, average 4.15
  12. Sep ’26203 reviews, average 4.06
  13. Oct ’2682 reviews, average 3.95
Bar height: number of reviews collected that month. Full-colour bars: months with an average of 4 stars or more; pale bars: below 4.

39 Reddit and forum threads mention Urban VPN (titles and search snippets only).

All Urban VPN user reviews

Questions about Urban VPN

Answers built from what Urban VPN publishes. Open a question to read the details.

Urban VPN not working? Common causes and what to check

3 things to check, built from what Urban VPN publishes about its apps, protocols and support. We do not test connections ourselves.

What to check

Check the provider’s status page for an outage (no).

Switch protocol in the app: Urban VPN lists WireGuard, OpenVPN.

Contact support: email.

Support when the VPN is blocked

Live chat
No
Live chat 24/7
No
Telegram
No
Mirrors or channel
No
Email
Yes Premium tickets from account menu
Status page
No

If it is blocked where you are

In our rankings

Urban VPN appears on 189 topic pages. Its place on each:

Show all 189

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Owner and jurisdiction

Tools for Urban VPN

Sources and changes

Collected 2026-10-15. No changes recorded since the first import.

Website
https://urban-vpn.com
Pages checked
https://urban-vpn.com/ (x2); https://www.urban-vpn.com/pricing/; https://www.urban-vpn.com/about-us/privacy/; https://www.urban-vpn.com/about-us/terms-of-service/; https://www.urban-vpn.com/faq/; WebSearch (incidents)

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