ZenMate review: score, privacy and prices
3.19
out of 10#100 of 377 in the main ranking
Consumer VPN median 2.6
- Consumer VPN
- Jurisdiction:Germany, 14 Eyes
- Data completeness93%
- Checked2026-10-15
- RAM-only servers
- Trial without a card
- Free plan
In 10 seconds
Strongest against its segment
- Platforms and support6.7 vs 4.3
- Security and protocols4.3 vs 2.1
- Price and fair terms5.3 vs 3.5
Weakest against its segment
- Privacy and jurisdiction1.9 vs 2.7
- Censorship bypass0.0 vs 0.5
- Network and streaming3.1 vs 3.1
- Renewal price is 2.7× the first term
- Jurisdiction in the 14 Eyes alliance
How the score adds up
Six sub-scores, each against the median of Consumer VPN services in the main ranking (233 services). Open a line to see which published facts earned points and which were missing or not disclosed.
ZenMatesegment median
-
Privacy and jurisdiction30% of the score · segment median 2.71.9
What earned points
- No-logs policy +2
- Independent no-logs audit +3
- No-logs confirmed in court +1
- Warrant canary +1
- Transparency report +1
- Sign-up without email +1.5
- Account number sign-up +0.5
- Stores connection IP (penalty) −3
- Public incident (penalty) −2
-
Security and protocols20% of the score · segment median 2.14.3
What earned points
- Kill switch +2
- DNS leak protection +1.5
- RAM-only servers +1
- Post-quantum encryption +1
- Perfect forward secrecy +0.5
- Security audit +2
- Open-source clients +1.5
- 2FA +1
- Multi-hop +1
- Bug bounty +1
- Only PPTP / L2TP (penalty) −2
-
Price and fair terms15% of the score · segment median 3.55.3
What earned points
- Free plan +1.5
- Free trial +1
- Trial without a card +1
- Crypto payments +1
- Cash payments +0.5
-
Censorship bypass15% of the score · segment median 0.50.0
What earned points
- Stealth / obfuscation +2
- VLESS / Reality +1.5
- Trojan +1
- Hysteria2 +1
- Shadowsocks +1
- AmneziaWG +1
- obfs4 +0.5
- TUIC +0.5
- NaiveProxy +0.5
- Mirrors or Telegram channel +0.5
- VoIP in the UAE (claimed) +0.5
- Manual configs +0.5
-
Network and streaming10% of the score · segment median 3.13.1
What earned points
- 10 Gbps servers +1
- Dedicated IP +0.5
- Port forwarding +0.5
- MENA locations +0.5
- Torrenting allowed +1
-
Platforms and support10% of the score · segment median 4.36.7
What earned points
- Routers +1
- Browser extensions +0.5
- Split tunneling +1
- Ad / tracker blocker +1
- 24/7 live chat +2
- live chat +0.5
- Support on Telegram +0.5
- Status page +0.5
ZenMate pricing
The cheapest way in is €1.99 a month, paid upfront for the longest term. After that term, ZenMate renews at its standard price: 2.7× more per month than the first term. Market median across the main ranking: €3.13 a month.
Price per month over 3 years, CyberGhost 1 Year + 3 Months plan
€1.99/mo for 15 months
then €5.40/mo
€5€10
first termrenewalmarket median €3.13/momonths →
Real cost over 1, 2 and 3 years
What you pay to keep ZenMate running: the first term, then renewals at the published renewal price. Where no renewal price is published, plans shorter than a year are counted as repeat payments at the current price; longer plans show a dash after their term. Converted to euros at the rates used in our data (1 EUR = €1). The lowest cost for each period is marked.
| Plan and first term | First payment | Then | 1 year | 2 years | 3 years |
|---|---|---|---|---|---|
| CyberGhost 1 Year + 3 Months, 15 mo | €29.85 | €64.85 / 12 mo | €29.85 | €94.70 | €159.55 |
Compare ZenMate’s full cost with other VPNs, for any number of devices
All plans as published
| Plan | Term | Price for term | Per month | Renewal price | Renewal term |
|---|---|---|---|---|---|
| CyberGhost 1 Year + 3 Months | 15 mo | €29.85 | €1.99 | €64.85 | 12 mo |
Refunds, trial and payment
- Refund window
- 45 days
- Free trial
- 7 (ZenMate Ultimate trial, help center; legacy), browser extension (Chrome/Firefox/Edge) signup
- Card needed for trial
- No help center: no billing info asked
- Auto-renewal
- Not stated
- Payment methods
- Not stated
- Renewal note
- Billed 29.85 EUR for first 15 months, then 64.85 EUR every 12 months
Everything ZenMate publishes
Every fact we collected about ZenMate, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.
Company
- Legal entity
- ZenGuard GmbH (HRB 151355 B, Amtsgericht Berlin-Charlottenburg; VAT DE290625684)
- Registered in
- Germany
- Address
- Carlstraße 50, 52531 Übach-Palenberg, Germany
- Related brands
- CyberGhost VPN
- Surveillance alliance (5/9/14 Eyes)
- 14
- Website languages
- EN (switcher shows English)
- Currencies on the site
- EUR
Plans, prices and add-ons
- Plans
- CyberGhost VPN 1 Year + 3 Months (via ZenMate)
- Billing terms
- 15 months (12+3)
- Cheapest price a month
- €1.99
- Monthly plan
- Not stated
- 1-year plan, a month
- 1.99 (CyberGhost 1y+3m offer, 29.85 EUR first 15 months)
- Lifetime plan
- No
- Renewal
- Billed 29.85 EUR for first 15 months, then 64.85 EUR every 12 months
- Family plan
- Not stated
- Prices seen from other countries
- ZenMate order: CyberGhost 1y+3m 1.99 EUR/mo (29.85 EUR first 15 mo, then 64.85 EUR/12 mo), 45-day MBG; CyberGhost page via redirect: 1m 11.99 EUR; 6m 6.99 EUR/mo (41.94); 2y+2m 1.99 EUR/mo (51.74)
Discounts and programmes
- Discount shown
- 83%
- Student discount
- Not stated
- Bonus months
- 3 free months on 1-year plan
Limits and restrictions
- Devices at once
- unlimited (ZenMate claim)
- Data limit
- unlimited (CyberGhost offer)
Free plan
- Free plan
- Yes free ZenMate Chrome extension
- Free data
- Not stated
- Ads in the free plan
- Not stated
- Other free plan terms
- free browser extension (Chrome)
Payment and subscription
- PayPal
- Not stated
- Cryptocurrency
- Not stated
- Cash
- Not stated
- Gift cards
- Not stated
- Auto-renewal by default
- Not stated
- Email needed to sign up
- Not stated
- Account-number login
- Not stated
- Money-back guarantee, days
- 45
Free trial terms
- Trial length
- 7 (ZenMate Ultimate trial, help center; legacy)
- Where the trial is offered
- browser extension (Chrome/Firefox/Edge) signup
- Card needed for the trial
- No help center: no billing info asked
Server locations
- Countries
- 77
- Servers
- Not stated
- Cities
- 117 (CyberGhost offer)
- Server countries
- Not stated
- Middle East and North Africa
- Not stated
- Virtual locations
- Not stated
- P2P servers
- Not stated
- Streaming servers
- Yes CyberGhost streaming-optimized servers
- Obfuscated servers
- Not stated
Network features
- RAM-only servers
- Yes via CyberGhost
- IPv6
- Not stated
- Dedicated IP
- Not stated
- Static IP
- Not stated
- Residential IP
- Not stated
- Double VPN / multi-hop
- Not stated
- Tor over VPN
- Not stated
- SOCKS5 proxy
- Not stated
- Smart DNS
- Not stated
Protocols and encryption
- WireGuardvia CyberGhost✓ Yes
- OpenVPNZenMate Ultimate powered by OpenVPN✓ Yes
- IKEv2help center: OpenVPN and IKEv2; no PPTP/L2TP✓ Yes
- L2TP/IPsecNot stated
- SSTPNot stated
- SoftEtherNot stated
- Own protocol✕ No
- VLESS / RealityNot stated
- VMessNot stated
- TrojanNot stated
- ShadowsocksNot stated
- Hysteria2Not stated
- TUICNot stated
- NaiveProxyNot stated
- obfs4Not stated
- AmneziaWGNot stated
- Perfect forward secrecy
- Not stated
- Post-quantum encryption
- Not stated
- Manual configuration files
- Not stated
- Open-source apps
- Not stated
Censorship and blocking
- Obfuscation (stealth mode)
- Not stated
- Countries it claims to work in
- Not stated
- Mirror sites or Telegram channel
- Not stated
- Calls in the UAE
- Not stated
Security
- Kill switch
- Yes via CyberGhost: automatic kill switch
- DNS leak protection
- Yes via CyberGhost
- Split tunnelling
- Yes Android, CyberGhost
- Ad and malware blocker
- Not stated
- Two-factor sign-in
- Not stated
- Security audits
- Not stated
- Bug bounty
- Not stated
Privacy
- No-logs policy
- Yes strict no-logs claim on home page
- Independent no-logs audit
- Not stated
- Trackers on the website
- Google Analytics; website log files
- Transparency report
- Not stated
- Warrant canary
- Not stated
- Anonymous sign-up
- Not stated
- GDPR / data protection officer
- dpo@zenmate.com
What the privacy policy says is collected
Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.
- Emailfor purchase/contact✕ Yes
- Connection IPNot stated
- Session timesNot stated
Apps and devices
- Windows✓ Yes
- macOS✓ Yes
- Linuxmanual OpenVPN (Ubuntu 18.04 Network Manager guide)✓ Yes
- iOS✓ Yes
- Android✓ Yes
- Android TVNot stated
- Fire TVNot stated
- Apple TVNot stated
- ChromebookNot stated
- Smart TVNot stated
- RoutersNot stated
- NASNot stated
- Raspberry PiNot stated
- Game consolesNot stated
- Browser extensions
- Chrome
- Firefox
- Edge (Chrome extension free)
Speed, streaming and gaming
- 10 Gbps servers
- Yes CyberGhost offer claims 10 Gbps servers
- Netflix
- Not stated
- BBC iPlayer
- Not stated
- Disney+
- Not stated
- Prime Video
- Not stated
- Gaming features
- Not stated
- Torrenting
- Not stated
Support
- Live chat
- Yes website Support bubble
- Live chat 24/7
- Yes help center: 24 Live! Chat Support
- Email / tickets
- Yes support@zenmate.com; Zendesk help center
- Phone
- Not stated
- Telegram
- Not stated
- Not stated
- Support languages
- EN (help center)
- Help articles
- Yes zenmatevpnsupport.zendesk.com
- Server status page
- Not stated
For teams and business
- SSO / SAML
- Not stated
- Admin panel
- Not stated
- Zero-trust access (ZTNA)
- Not stated
What users say
Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.
-
Trustpilot
3.99 of 5, smoothed
From 200 collected reviews (raw average 4.08; all VPNs 3.66). Last 90 days: 1.00 from 1.
The company replied to 9 of 42 negative reviews (1–2 stars).
Ratings shown on the platforms themselves: Trustpilot TrustScore 1.8 (621 reviews).
Reviews per month, last 12 months
42 Reddit and forum threads mention ZenMate (titles and search snippets only).
Latest reviews and related rankings
Latest reviews
Short excerpts with a link to the original. We do not reproduce reviews in full.
Trustpilot · 1★ · 17 Aug 2026 · DE
Alles schlecht
Original reviewTrustpilot · 1★ · 08 Jul 2024 · FR
ne fonctionne pas
Original reviewTrustpilot · 1★ · 25 Apr 2024 · GB
Took unauthorised payment fro my PayPal
Original review
Rankings by user reviews
Questions about ZenMate
Answers built from what ZenMate publishes. Open a question to read the details.
Is ZenMate safe? Logging policy, audits and jurisdiction
Privacy and jurisdiction 1.9/10 and security 4.3/10 (segment medians 2.7 and 2.1). No red flag in our data. Independent no-logs audit: Not stated.
In 10 seconds
- RAM-only servers
- Kill switch
- Jurisdiction in 14 Eyes
Privacy
- Jurisdiction
- Germany, 14 Eyes
- Legal entity
- ZenGuard GmbH (HRB 151355 B, Amtsgericht Berlin-Charlottenburg; VAT DE290625684)
- No-logs policy
- Yes strict no-logs claim on home page
- Independent no-logs audit
- Not stated
- Trackers on the website
- Google Analytics; website log files
Security
- Kill switch
- Yes (yes (via CyberGhost: automatic kill switch))
- DNS leak protection
- Yes (yes (via CyberGhost))
- Two-factor sign-in
- Not stated
Related rankings
Is it safe? of similar VPNs
ZenMate not working? Common causes and what to check
2 things to check, built from what ZenMate publishes about its apps, protocols and support. We do not test connections ourselves.
What to check
Switch protocol in the app: ZenMate lists WireGuard, OpenVPN, IKEv2.
Contact support: live chat, email.
Support when the VPN is blocked
- Live chat
- Yes website Support bubble
- Live chat 24/7
- Yes help center: 24 Live! Chat Support
- Yes support@zenmate.com; Zendesk help center
If it is blocked where you are
Troubleshooting of similar VPNs
ZenMate refund policy: how to ask for your money back
ZenMate refund window: 45 days.
Refund terms
- Refund window
- 45
- Conditions
- Not stated
- Refund on monthly plans
- Not stated
- Refund for App Store / Google Play purchases
- Not stated
- Refund for unused time
- Not stated
- Free trial
- 7 (ZenMate Ultimate trial, help center; legacy)
Try before paying
Refund policies of similar VPNs
ZenMate free trial: length, terms and payment details
ZenMate free trial: 7 (ZenMate Ultimate trial, help center; legacy), browser extension (Chrome/Firefox/Edge) signup. Card needed: no (help center: no billing info asked).
Trial terms
- Refund window
- 45
- Free plan
- Yes free ZenMate Chrome extension
Trials elsewhere
Who owns ZenMate? Company, jurisdiction and related brands
ZenMate is run by ZenGuard GmbH (HRB 151355 B, Amtsgericht Berlin-Charlottenburg; VAT DE290625684), registered in Germany.
Company
- Registered in
- Germany
- Address
- Carlstraße 50, 52531 Übach-Palenberg, Germany
- Related brands
- CyberGhost VPN
Jurisdiction
In our rankings
ZenMate appears on 159 topic pages. Its place on each:
- German VPN providers#2 of 8
- Unlimited-device VPN trials, no card#2 of 8
- RAM-only VPN trials, no card#3 of 5
- Trial VPNs with RAM-only servers#5 of 7
- Trial VPNs, unlimited devices#5 of 28
- Free VPNs, unlimited devices#8 of 31
- 24/7 chat VPN trials, no card#8 of 17
- Free VPNs with RAM-only servers#9 of 9
- RAM-only VPNs with unlimited devices#10 of 10
- 50+ country VPN trials, no card#10 of 19
- RAM-only VPNs with 24/7 live chat#11 of 12
- Unlimited devices, 50+ countries#11 of 18
Show all 159
- Firefox VPN extensions with a trial#11 of 23
- Money-back guarantee, unlimited devices#11 of 26
- Unlimited devices + 24/7 live chat#12 of 21
- Free Firefox VPN extensions#12 of 25
- OpenVPN trials, no card#12 of 33
- Cheap RAM-only VPNs#13 of 15
- RAM-only VPNs with OpenVPN support#13 of 13
- RAM-only VPNs with servers in 50+ countries#13 of 13
- Chrome VPN extensions with a trial#13 of 37
- Kill switch VPNs with unlimited devices#13 of 31
- Cheap unlimited-device VPNs#14 of 31
- Free VPNs, trial without a card#14 of 31
- No-card trials with money-back#14 of 23
- WireGuard VPN trials, no card#14 of 23
- RAM-only VPNs with a money-back guarantee#15 of 15
- Unlimited devices#15 of 62
- Trial VPNs with 24/7 chat#15 of 56
- VPN trials without a card#15 of 51
- Cheap VPNs, no-card trial#15 of 35
- Kill switch VPN trials, no card#15 of 28
- WireGuard, unlimited devices#15 of 26
- Free VPNs for Linux#16 of 65
- OpenVPN VPNs with a trial#16 of 90
- OpenVPN, unlimited devices#17 of 28
- Free Chrome VPN extensions#17 of 46
- No-logs VPN trials, no card#17 of 50
- Linux VPN trials#18 of 65
- Free trial, no card#18 of 66
- No-logs VPNs with unlimited devices#19 of 51
- RAM-only VPNs with WireGuard support#19 of 20
- Cheap Firefox VPN extensions#19 of 25
- Free VPNs with a premium trial#20 of 77
- RAM-only VPNs with a kill switch#20 of 21
- Trial VPNs in 50+ countries#21 of 62
- WireGuard VPNs with a trial#21 of 69
- RAM-only servers#22 of 24
- Free VPNs for Mac#22 of 141
- Free VPNs for iPhone#23 of 178
- Free VPNs for Windows#23 of 131
- Trial VPNs with money back#23 of 82
- Free VPNs with 24/7 chat#24 of 52
- Cheap Chrome VPN extensions#24 of 39
- Firefox VPN extensions with money back#24 of 35
- Cheap VPNs with a trial#24 of 76
- VPNs under €2#24 of 68
- VPNs with 10Gbps servers#25 of 33
- Free VPNs for Android#25 of 225
- Mac VPN trials#25 of 144
- Windows VPN trials#25 of 140
- Trial VPNs with a kill switch#25 of 83
- Free OpenVPN VPNs#26 of 97
- Android VPN free trials#26 of 160
- Free VPNs in 50+ countries#27 of 69
- Firefox extensions#28 of 54
- Free WireGuard VPNs#29 of 87
- Cheap VPNs with 24/7 chat#30 of 61
- No-logs VPNs with a trial#31 of 144
- Free VPNs with money back#32 of 64
- Cheap VPNs for Linux#32 of 77
- VPN free trials#32 of 190
- Money-back guarantee + 24/7 chat#32 of 76
- 24/7 live chat, 50+ countries#33 of 60
- Chrome VPN extensions with money back#33 of 51
- Kill switch VPNs with 24/7 live chat#33 of 77
- Free VPNs with cheap upgrades#34 of 74
- Cheap OpenVPN services#35 of 90
- Cheap VPNs in 50+ countries#35 of 59
- Split tunneling VPNs for Linux#35 of 62
- Money-back VPNs, 50+ countries#35 of 75
- No-logs Chrome VPN extensions#36 of 79
- Free VPNs with a kill switch#37 of 82
- Chrome extensions#37 of 92
- Linux VPNs with refunds#37 of 76
- Cheap WireGuard VPNs#38 of 78
- Linux VPNs with OpenVPN#38 of 125
- Kill switch, 50+ countries#39 of 88
- 10+ devices#41 of 127
- DNS leak protection#41 of 124
- Cheap VPNs for iPhone#41 of 149
- Cheap VPNs for Mac#41 of 137
- Cheap VPNs for Windows#41 of 136
- Linux VPNs with a kill switch#42 of 95
- Linux VPNs with WireGuard#42 of 100
- Cheap VPNs with money-back#43 of 83
- Free no-logs VPNs#44 of 203
- Split tunneling#44 of 154
- Kill switch VPNs with OpenVPN support#44 of 133
- Kill switch VPNs with a money-back guarantee#44 of 115
- Cheap kill switch VPNs#45 of 84
- Free VPNs#45 of 282
- Mac VPNs with split tunneling#45 of 113
- Split tunneling VPNs for iPhone#46 of 125
- Windows VPNs with split tunneling#46 of 111
- All platforms#47 of 170
- No-logs VPNs for Linux#47 of 154
- Mac VPNs with OpenVPN#47 of 198
- WireGuard + 24/7 live chat#47 of 60
- OpenVPN + 24/7 live chat#48 of 72
- VPNs with live chat#48 of 120
- OpenVPN VPNs for iPhone#48 of 207
- VPNs for Linux#48 of 203
- Windows VPNs with OpenVPN#48 of 190
- OpenVPN VPNs for Android#50 of 219
- Mac VPNs with refunds#51 of 149
- Mac VPNs with WireGuard#51 of 149
- WireGuard VPNs for iPhone#52 of 164
- Windows VPNs with refunds#52 of 155
- Windows VPNs with WireGuard#52 of 147
- Kill switch VPNs with WireGuard support#53 of 104
- Best value VPNs#54 of 73
- Cheap no-logs VPNs#54 of 137
- OpenVPN, 50+ countries#54 of 78
- WireGuard, 50+ countries#54 of 71
- Cheap VPNs under €3#55 of 167
- No-logs VPNs with 24/7 live chat#55 of 99
- Secure VPNs#56 of 142
- Mac VPNs with a kill switch#56 of 162
- iPhone VPNs with a kill switch#57 of 167
- Windows VPNs with a kill switch#57 of 161
- 30-day money-back guarantee#58 of 174
- WireGuard + money-back guarantee#60 of 87
- OpenVPN + money-back guarantee#61 of 100
- IKEv2#62 of 133
- No-logs VPNs for Mac#62 of 280
- No-logs VPNs for iPhone#63 of 314
- VPNs for Mac#63 of 361
- No-logs VPNs for Windows#63 of 267
- Kill switch#63 of 193
- VPNs for iPhone#64 of 411
- VPNs for Windows#64 of 357
- No-logs VPNs for Android#65 of 328
- No-logs VPNs with servers in 50+ countries#66 of 116
- VPNs for Android#66 of 451
- VPNs under €5#70 of 280
- VPNs in 50+ countries#77 of 132
- No-logs VPNs with OpenVPN support#85 of 191
- Outside 5 Eyes#85 of 237
- WireGuard + OpenVPN#85 of 125
- VPNs for public Wi-Fi#89 of 159
- No-logs VPNs with WireGuard support#90 of 159
- OpenVPN#111 of 242
- WireGuard VPNs#117 of 192
- No-logs VPNs#143 of 389
- Top VPNs on the App Store543 listed
- Top VPNs on Google Play543 listed
- Top VPNs on Trustpilot543 listed
- Worst VPNs543 listed
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- TunnelBear3.59
- BelkaVPN4.25
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- AtmosVPN3.83
- VPNUK3.73
Cheaper with the same features
- Symlex VPN4.47
- WorldVPN2.86
Higher score for the same money
- Symlex VPN4.47
- BelkaVPN4.25
- CometVPN4.09
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Also similar to ZenMate
Owner and jurisdiction
Sources and changes
Collected 2026-10-15. No changes recorded since the first import.
- Website
- https://zenmate.com
- Pages checked
- ["https://zenmate.com", "https://zenmate.com/order", "https://zenmate.com/imprint", "https://zenmate.com/privacy-policy"]
- Other sources used
- price_12m_pm: https://zenmate.com/order; trial_days: https://zenmatevpnsupport.zendesk.com/hc/en-us/articles/27862210111771-How-do-I-get-a-7-day-trial; trial_where: https://zenmatevpnsupport.zendesk.com/hc/en-us/articles/27862210111771-How-do-I-get-a-7-day-trial; card_required_for_trial: https://zenmatevpnsupport.zendesk.com/hc/en-us/articles/27862210111771-How-do-I-get-a-7-day-trial; ikev2: https://zenmatevpnsupport.zendesk.com/hc/en-us/articles/27862275745819-Which-VPN-protocols-do-you-support; proprietary_protocol: https://zenmatevpnsupport.zendesk.com/hc/en-us/articles/27862275745819-Which-VPN-protocols-do-you-support; kill_switch: https://www.cyberghostvpn.com/vpn-server (zenmate.com/locations redirect); linux: https://zenmatevpnsupport.zendesk.com/hc/en-us; live_chat: https://zenmatevpnsupport.zendesk.com/hc/en-us/articles/27862200444699-Reaching-the-Support-Team-at-ZenMate-VPN-via-Live-Chat; live_chat_247: https://zenmatevpnsupport.zendesk.com/hc/en-us/articles/27862200444699-Reaching-the-Support-Team-at-ZenMate-VPN-via-Live-Chat; support_languages: https://zenmatevpnsupport.zendesk.com/hc/en-us; ram_only_servers: https://www.cyberghostvpn.com/vpn-server (zenmate.com/locations redirect); dns_leak_protection: https://www.cyberghostvpn.com/vpn-server (zenmate.com/locations redirect)
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