Getting an ExpressVPN refund: 30-day guarantee rules and exceptions

A first purchase made on the ExpressVPN website comes with a full money-back guarantee lasting exactly 30 days from the order, and you claim it through support's live chat (email works too). Renewals, plans activated with gift codes and store-bought subscriptions sit outside that promise, so it's worth knowing which category yours falls into before you write anything.

Purchases the guarantee covers and the ones it ignores

The policy targets newcomers: if your account, or the payment account behind it, has already been refunded once, support can decline a second request. Some promotional offers with giveaway extras state at checkout that the purchase is ineligible.

Asking support for the money

As the published refund policy describes, the request is a conversation with support:

1. Sign in, open Account & Billing and check View Payments to confirm the charge date and amount.
2. Contact the support team through live chat.
3. Say that you want your money back under the guarantee.
4. Let the agent verify eligibility and follow the prompts.

The request can also be sent by email.

The deadline counts in hours

ExpressVPN counts the 30 days from the moment you placed the order, not as "one calendar month": an order placed in the evening expires in the evening of day 30. Separately, upgrading to a longer billing term or buying extra licenses on the same account does not start a new 30-day period. Ask on day 28, not at midnight on day 30.

When the money lands and in which currency

Processing generally takes up to 7 days, and the money always returns to the method you originally paid with. Card and PayPal refunds are issued in US dollars, so if your purchase was in euros or pounds, exchange rates and fees can slightly alter the amount you receive. Bitcoin behaves differently: you get back the same coin amount you sent, whatever its dollar price is that week.

Bought in the App Store or Google Play: Apple or Google decides

Store-bought subscriptions fall outside ExpressVPN's own rules, and its support team cannot reverse the charge. On Apple, go to the refund request page, choose "Request a refund", pick a reason, select the ExpressVPN subscription and submit; a decision usually arrives within 24 to 48 hours. On Android, file the request directly in Google Play, and Google applies its own discretion. Neither store guarantees approval.

Renewals, gift codes and chargebacks

The first term spans 28 months (two years with four bonus months), after which the plan renews annually: Basic at $99.95, Advanced at $119.95 and Pro at $199.95. Renewal charges are not refundable, and auto-renewal is on by default for cards and PayPal, while Bitcoin orders do not renew automatically. To stop the next charge, use our cancellation guide for ExpressVPN.

Skip the bank dispute. ExpressVPN considers a chargeback a violation of its payment terms and can suspend the account immediately, then fight the dispute itself. Our price and terms sub-index scores the provider at 3.1 out of 10: the complete 30-day window collects points, while the x2.79 renewal jump subtracts them.

No trial, so the 30 days are the test period

ExpressVPN offers no free trial, so the refundable first month is effectively your testing window. Use it for real work: install the apps on everything you own (Basic covers 10 devices, Advanced 12, Pro 14), try out the locations you plan to use and push your daily apps through the tunnel. Make up your mind while the guarantee is still running, because on day 31 the order becomes an ordinary paid subscription.

Short answers on ExpressVPN refunds

How do I check my refund status?

Reply in the existing chat or ticket, and keep an eye on the payments list in your account. After roughly a week, the amount should appear on your statement.

Is there a phone number for refunds?

No phone line is listed. Refund requests go through live chat or email.

Can I get a second refund later?

Usually not. A refund already paid out to the account or its payment account lets ExpressVPN refuse the next one.

What if I already used the VPN a lot?

It doesn't matter. Any reason works for a refund inside 30 days under the terms.

What to have ready before you open the chat

Have the order date, the account email and the payment method at hand. A first website purchase made within 30 days comes back completely, generally within about a week. Store purchases go through Apple or Google, while codes and renewals stay paid.