Norton VPN refund policy: how to ask for your money back

Timeframes for annual and monthly plans

Norton VPN refunds the annual plan in full if you ask within 60 days of purchase. The monthly plan has a shorter window: 14 days after the first payment, and later monthly charges are not refunded according to Norton. The site currently does not show the monthly plan price; the plans on sale are the annual Standard, Plus and Ultimate.

Auto-renewal can be refunded too

The subscription renews automatically, and Norton may charge you before the renewal date, up to 35 days in advance. The second year is noticeably more expensive than the first: Standard costs $39.99 for the first year and $79.99 on renewal, while Ultimate costs $59.99 and $129.99. According to Norton, every annual renewal is refunded in full if you request a refund within 60 days of the charge. The same window applies when an annual payment is charged after a trial period. The trial requires a card, and the charge after it happens automatically.

Where to ask

Purchases on the Norton website are handled by the support team: a 24/7 chat or phone at 844-488-4540 for the US. Keep your receipt with the date and amount at hand. A subscription from the App Store, Google Play or Microsoft Store is cancelled in the store itself, and Norton does not say whether it refunds money for such purchases. If the charge came from a partner, such as a mobile carrier, Norton does not refund the money and you need to contact the partner. After a refund, the app may stop working.

To avoid the next charge, turn off auto-renewal in time: how to cancel Norton VPN. The terms of other services are collected in the refund policies roundup.