UFO VPN refund policy: how to ask for your money back

On its website, UFO VPN promises a 30-day money-back guarantee, but the terms of use say something different: a full refund within 7 days of the first purchase on the site, and after that the decision is up to the service. When the advertising and the terms disagree, support usually goes by the terms, so the only thing you can reliably count on is that first week.

Who is guaranteed a refund

The 7-day rule only covers the first payment made on ufovpn.io. The terms say nothing specific about charges for auto-renewal. The service also publishes nothing about the monthly plan or refunds for unused time. If more than a week has passed, or the charge was for a renewal, your request remains just that, and the answer depends on support.

Buying through the App Store or Google Play

If your subscription was set up through the app via a store, UFO VPN does not refund it itself: the money comes from Apple or Google, under their own rules. You submit the request inside the store, through your purchase history.

How to submit a request

1. Turn off auto-renewal in your account dashboard on the site so there is no new charge while the conversation is ongoing. A step-by-step guide is on the cancellation page.
2. Write to support@ufovpn.io from the email address your Premium plan is registered under. Include the payment date, the amount, and the payment method: PayPal, card, or cryptocurrency.
3. Quote the clause in the terms about a full refund within 7 days. If that window has passed, mention the 30-day promise from the website.

According to security.org, payments on the site are processed by Paymentwall, so the charge on your bank statement may appear under that name.

How many days for a refund do other services allow?

You can compare timeframes and conditions in the refund policies summary.