Disconnect review: score, privacy and prices
1.71
out of 10not in the main ranking (too little published data)
Consumer VPN median 2.6
- Consumer VPN
- Jurisdiction:not stated, alliance not disclosed
- Data completeness53%
- Checked2026-10-15
- No email to sign up
- Free plan
In 10 seconds
Strongest against its segment
- Platforms and support4.7 vs 4.3
- Network and streaming2.8 vs 3.1
- Censorship bypass0.0 vs 0.5
Weakest against its segment
- Security and protocols0.4 vs 2.1
- Price and fair terms1.9 vs 3.5
- Privacy and jurisdiction2.0 vs 2.7
- Auto-renewal on by default
How the score adds up
Six sub-scores, each against the median of Consumer VPN services in the main ranking (233 services). Open a line to see which published facts earned points and which were missing or not disclosed.
Disconnectsegment median
-
Privacy and jurisdiction30% of the score · segment median 2.72.0
What earned points
- No-logs policy +2
- Independent no-logs audit +3
- No-logs confirmed in court +1
- Warrant canary +1
- Transparency report +1
- Sign-up without email +1.5
- Account number sign-up +0.5
- Stores connection IP (penalty) −3
- Public incident (penalty) −2
-
Security and protocols20% of the score · segment median 2.10.4
What earned points
- Kill switch +2
- DNS leak protection +1.5
- RAM-only servers +1
- Post-quantum encryption +1
- Perfect forward secrecy +0.5
- Security audit +2
- Open-source clients +1.5
- 2FA +1
- Multi-hop +1
- Bug bounty +1
- Only PPTP / L2TP (penalty) −2
-
Price and fair terms15% of the score · segment median 3.51.9
What earned points
- Free plan +1.5
- Free trial +1
- Trial without a card +1
- Crypto payments +1
- Cash payments +0.5
-
Censorship bypass15% of the score · segment median 0.50.0
What earned points
- Stealth / obfuscation +2
- VLESS / Reality +1.5
- Trojan +1
- Hysteria2 +1
- Shadowsocks +1
- AmneziaWG +1
- obfs4 +0.5
- TUIC +0.5
- NaiveProxy +0.5
- Mirrors or Telegram channel +0.5
- VoIP in the UAE (claimed) +0.5
- Manual configs +0.5
-
Network and streaming10% of the score · segment median 3.12.8
What earned points
- 10 Gbps servers +1
- Dedicated IP +0.5
- Port forwarding +0.5
- MENA locations +0.5
- Torrenting allowed +1
-
Platforms and support10% of the score · segment median 4.34.7
What earned points
- Routers +1
- Browser extensions +0.5
- Split tunneling +1
- Ad / tracker blocker +1
- 24/7 live chat +2
- live chat +0.5
- Support on Telegram +0.5
- Status page +0.5
Disconnect pricing
Disconnect does not publish a paid price we could read. Free plan: Yes Basic tracker-blocking extension; no VPN. Market median across the main ranking: €3.13 a month.
Refunds, trial and payment
- Refund window
- current term (no-questions-asked refund for current monthly/yearly payment)
- Refund conditions
- No questions-asked refund of payments in current term on request
- Free trial
- Not stated
- Auto-renewal
- Yes
- How to cancel
- email support (website); App Store/Google Play for store subs
- Payment methods
- Stripe; PayPal; App Store; Google Play
- Renewal note
- subscriptions auto-renew; cancel anytime
Everything Disconnect publishes
Every fact we collected about Disconnect, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.
Company
- Legal entity
- Disconnect, Inc.
- Registered in
- Not stated
- Related brands
- Disconnect Basic
- Privacy Pro
- Premium
- Lightbox API
- Webtone
- Surveillance alliance (5/9/14 Eyes)
- Not stated
- Website languages
- EN
- Right-to-left languages
- No
- Currencies on the site
- none
Plans, prices and add-ons
- Plans
- Basic (free extension)
- Tracker Protection
- Privacy Pro (iOS)
- Premium (full VPN)
- Billing terms
- monthly; yearly
- Cheapest price a month
- Not stated
- Monthly plan
- Not stated
- 2-year plan, total
- No
- Lifetime plan
- No
- Renewal
- subscriptions auto-renew; cancel anytime
- Family plan
- No
- Dedicated IP add-on
- No
- Port forwarding add-on
- No
- Double VPN add-on
- No
- Antivirus
- No
- Password manager
- No
- eSIM
- No
- Identity protection
- No
- Cloud storage
- No
- Other add-ons
- tracker protection; encrypted DNS
Discounts and programmes
- Student discount
- Not stated
Limits and restrictions
- Devices at once
- 3 (website subscription); App Store: 1 iTunes user
- Features locked to higher plans
- full VPN only in Premium
Free plan
- Free plan
- Yes Basic tracker-blocking extension; no VPN
- Free data
- Not stated
- Ads in the free plan
- No
- Other free plan terms
- free tier is tracker blocking only
Payment and subscription
- Payment methods
- Stripe
- PayPal
- App Store
- Google Play
- Bank card
- Yes Stripe
- PayPal
- Yes
- Apple Pay / Google Pay
- Yes in-app stores
- Cryptocurrency
- No
- Cash
- Not stated
- Gift cards
- Not stated
- Auto-renewal by default
- Yes
- How to cancel
- email support (website); App Store/Google Play for store subs
- Email needed to sign up
- No optional (receipts)
- Account-number login
- Not stated
- Identity check (KYC)
- No
- Money-back guarantee, days
- Not stated
- Refund conditions
- Yes questions-asked refund of payments in current term on request
Free trial terms
- Trial length
- Not stated
- Card needed for the trial
- Not stated
Server locations
- Countries
- 80+ (App Store claim)
- Servers
- 180+ locations (App Store claim)
- Server countries
- Not stated
- Middle East and North Africa
- Not stated
- Virtual locations
- Not stated
- P2P servers
- Not stated
- Obfuscated servers
- Not stated
Network features
- RAM-only servers
- Not stated
- IPv6
- Not stated
- Dedicated IP
- Not stated
- Static IP
- Not stated
- Residential IP
- Not stated
- Double VPN / multi-hop
- Not stated
- Tor over VPN
- Not stated
- SOCKS5 proxy
- Not stated
- Smart DNS
- Not stated
Protocols and encryption
- WireGuardNot stated
- OpenVPNNot stated
- IKEv2Not stated
- L2TP/IPsecNot stated
- SSTPNot stated
- SoftEtherNot stated
- Own protocolNot stated
- VLESS / RealityNot stated
- VMessNot stated
- TrojanNot stated
- ShadowsocksNot stated
- Hysteria2Not stated
- TUICNot stated
- NaiveProxyNot stated
- obfs4Not stated
- AmneziaWGNot stated
- Encryption
- AES-256; 2048-bit DH
- Perfect forward secrecy
- Yes
- Post-quantum encryption
- Not stated
- Manual configuration files
- Not stated
- Open-source apps
- Not stated
Censorship and blocking
- Obfuscation (stealth mode)
- Not stated
- Countries it claims to work in
- Not stated
- Mirror sites or Telegram channel
- Not stated
- Calls in the UAE
- Not stated
Security
- Kill switch
- Not stated
- DNS leak protection
- Not stated
- Own DNS servers
- Yes DNS encryption
- Split tunnelling
- Yes SmartVPN mode: does not route sites known to block VPNs through VPN; Blocking mode without routing all traffic
- Ad and malware blocker
- Yes tracker/fingerprint/malware blocking core product
- Two-factor sign-in
- Not stated
- Security audits
- Not stated
- Bug bounty
- Not stated
Privacy
- No-logs policy
- Partial no PII activity logs except payment info
- Independent no-logs audit
- No
- Data retention
- personal info deleted within 30 days of request
- Shared with third parties
- Stripe
- PayPal
- no selling
- Trackers on the website
- no third-party trackers
- Transparency report
- Not stated
- Warrant canary
- No
- Law enforcement requests
- requires valid legal process; challenges overbroad requests
- Anonymous sign-up
- Not stated
- GDPR / data protection officer
- No support@disconnect.me
- Privacy policy updated
- 2026-01-21
What the privacy policy says is collected
Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.
- Emailoptional✕ Yes
- IP at sign-upsite doesn't collect IP✓ No
- Connection IPclaim: never logs/collects online activity; App Store Mac app Data Not Collected✓ No
- Session timesNot stated
- App analyticsaggregate only◐ Partial
Apps and devices
- WindowsPremium✓ Yes
- macOSPremium✓ Yes
- Linux✕ No
- iOS✓ Yes
- Android✓ Yes
- Android TVNot stated
- Fire TVNot stated
- Apple TVNot stated
- ChromebookNot stated
- Smart TVNot stated
- RoutersNot stated
- NASNot stated
- Raspberry PiNot stated
- Game consolesNot stated
- Browser extensions
- Chrome
- Firefox
- Edge (tracker blocker, not VPN)
Speed, streaming and gaming
- 10 Gbps servers
- Not stated
- Netflix
- Not stated
- BBC iPlayer
- Not stated
- Disney+
- Not stated
- Prime Video
- Not stated
- Gaming features
- Not stated
- Torrenting
- Not stated
Support
- Live chat
- No support via support@disconnect.me
- Live chat 24/7
- No
- Email / tickets
- Yes support@disconnect.me
- Phone
- Not stated
- Telegram
- Not stated
- Not stated
- Support languages
- EN
- Help articles
- FAQ
- Server status page
- Not stated
For teams and business
- SSO / SAML
- Not stated
- Admin panel
- Not stated
- Zero-trust access (ZTNA)
- Not stated
What users say
Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.
-
Trustpilot
3.55 of 5, smoothed
From 3 collected reviews (raw average 1.67; all VPNs 3.66).
The company replied to 0 of 2 negative reviews (1–2 stars).
-
App Store
2.69 of 5, smoothed
From 210 collected reviews (raw average 2.49; all VPNs 3.54). Last 90 days: 1.00 from 1.
Ratings shown on the platforms themselves: Trustpilot TrustScore 3.3 (3 reviews).
Reviews per month, last 12 months
45 Reddit and forum threads mention Disconnect (titles and search snippets only).
Latest reviews and related rankings
Latest reviews
Short excerpts with a link to the original. We do not reproduce reviews in full.
App Store · 1★ · 24 Sep 2026 · US
Ad blocker not working
App Store · 5★ · 16 May 2026 · GB
Great app
App Store · 5★ · 17 Dec 2025 · US
Very happy user
Trustpilot · 3★ · 20 Nov 2023 · US
I am cheap
Original reviewTrustpilot · 1★ · 21 Apr 2022 · AU
Bought a "lifetime" VPN subscription
Original reviewTrustpilot · 1★ · 01 Sep 2019 · GB
Stay away from Disconnect Premium like coronavirus!
Original review
Rankings by user reviews
Questions about Disconnect
Answers built from what Disconnect publishes. Open a question to read the details.
Disconnect alternatives: similar VPNs ranked by our score
6 alternatives to Disconnect (1.71) from the same segment, by features, price and owner. Highest: BearVPN (3.62).
Alternatives to Disconnect
Alternatives of similar VPNs
Disconnect refund policy: how to ask for your money back
Disconnect refund window: current term (no-questions-asked refund for current monthly/yearly payment). Conditions: no-questions-asked refund of payments in current term on request
Refund terms
- Refund on monthly plans
- Not stated
- Refund for App Store / Google Play purchases
- Not stated
- Refund for unused time
- Not stated
Try before paying
Refund policies of similar VPNs
How to cancel Disconnect and turn off auto-renewal
How Disconnect says you cancel: email support (website); App Store/Google Play for store subs. Auto-renewal by default: yes.
Cancellation and renewal
- Auto-renewal by default
- Yes
- Reminder before renewal
- Not stated
- Renewal note
- subscriptions auto-renew; cancel anytime
- Bought in App Store or Google Play
- cancel in the store’s subscription settings
Without auto-renewal or price hikes
Cancelling of similar VPNs
Who owns Disconnect? Company, jurisdiction and related brands
Disconnect is run by Disconnect, Inc..
Company
- Related brands
- Disconnect Basic; Privacy Pro; Premium; Lightbox API; Webtone
Owners of similar VPNs
In our rankings
Disconnect appears on 50 topic pages. Its place on each:
- Ad-free Chrome VPN extensions#3 of 5
- Firefox VPN extensions without email#9 of 11
- Free iPhone VPNs without ads#9 of 22
- Ad-free free VPNs for Mac#10 of 27
- Free Android VPNs without ads#12 of 28
- Ad-free free VPNs for Windows#13 of 26
- Chrome VPN extensions without email#14 of 21
- Free Firefox VPN extensions#20 of 25
- Perfect forward secrecy#23 of 24
- Free VPNs with no ads#24 of 36
- Firefox VPN extensions with ad blocking#26 of 26
- Free Chrome VPN extensions#32 of 46
Show all 50
- No-email VPNs with servers in 50+ countries#34 of 37
- Chrome VPN extensions with ad blocking#37 of 38
- No-email VPNs with an ad and tracker blocker#38 of 42
- Firefox extensions#47 of 54
- Free VPNs with ad blocking#50 of 58
- Ad blocker, 50+ countries#50 of 52
- Windows VPNs without email#54 of 79
- Mac VPNs without email#62 of 93
- Free VPNs in 50+ countries#63 of 69
- iPhone VPNs without email#64 of 115
- Chrome extensions#66 of 92
- Android VPNs without email#67 of 143
- Free VPNs for Windows#76 of 131
- Free VPNs for Mac#83 of 141
- Windows VPNs with ad blocking#84 of 99
- Mac VPNs with ad blocking#86 of 103
- iPhone VPNs with ad blocking#91 of 116
- Free VPNs for iPhone#91 of 178
- Free VPNs without email#96 of 142
- Free VPNs for Android#96 of 225
- Mac VPNs with split tunneling#101 of 113
- Windows VPNs with split tunneling#101 of 111
- Ad blocker#106 of 129
- Split tunneling VPNs for iPhone#107 of 125
- VPNs in 50+ countries#122 of 132
- No sign-up VPNs#131 of 179
- Split tunneling#136 of 154
- Pay with PayPal#166 of 211
- No IP logs#178 of 191
- Free VPNs#180 of 282
- VPNs for Windows#213 of 357
- VPNs for Mac#222 of 361
- VPNs for iPhone#227 of 411
- VPNs for Android#233 of 451
- Top VPNs on the App Store543 listed
- Top VPNs on Google Play543 listed
- Top VPNs on Trustpilot543 listed
- Worst VPNs543 listed
Also similar to Disconnect
Closed services Disconnect replaces
Services that shut down or moved, for which this is one of five live alternatives.
Sources and changes
Collected 2026-10-15.
- Website
- https://disconnect.me
- Pages checked
- https://disconnect.me; https://disconnect.me/consumer; https://disconnect.me/faq; https://disconnect.me/privacy
- Other sources used
- servers/countries/split/nologs: https://apps.apple.com/us/app/disconnect-premium-vpn/id935480186 , https://apps.apple.com/us/app/disconnect-premium/id1333277187; legal_entity: same (Seller Disconnect, Inc.); support: https://apps.apple.com/us/app/disconnect-premium/id1333277187
Something wrong or out of date? Report an error
| When (UTC) | Field | Was | Now |
|---|---|---|---|
| 2026-10-16 | rank_consumer | 316 | 315 |