Malwarebytes Privacy VPN user reviews: what customers report

The rating for the whole company

On Trustpilot, Malwarebytes has 4.5 points from 5508 reviews. The 200 reviews we collected average 4.57, and 4.39 after smoothing, while the average VPN scores 3.66. There is a single profile for all of malwarebytes.com, and the VPN comes up in only 17 of the 200 reviews. The rest are about the antivirus, identity theft protection and the account, so the score reflects the company as a whole more than the VPN itself.

What customers complain about

In one-to-three-star reviews, the subscription is the most common target: auto-renewal charged money without clear consent, a refund after cancellation did not arrive within the promised time, and one customer saw the plan price double on renewal. The second frequent theme is devices: adding a phone to an existing subscription fails, or the company asks for an extra payment. Complaints about the VPN itself are few. People write that phone updates time out with the VPN switched on, that it stopped working after a Windows update, and that in the Plus plan it did not work on other devices. Others are unhappy that support only answers by email. The company answered all 11 one- and two-star reviews. Auto-renewal can be switched off in advance, as described on the page how to cancel Malwarebytes Privacy VPN.

Reddit and forums

We found 41 discussions and store only their titles and search snippets. Complaints keep coming up about sites that block connections through Malwarebytes VPN, and about connection problems in Windows; several threads cover the third-party audit in 2026. How the service compares with others in user reviews is shown in the roundup VPNs by user reviews. Reviews have no effect on our rating.

Why is the Malwarebytes score on Trustpilot so high?

The profile is shared across all of the company's products, and most reviews concern the antivirus.