How to cancel Malwarebytes Privacy VPN and turn off auto-renewal

Cancelling a Malwarebytes subscription means turning off auto-renewal. According to the company's help documentation, subscriptions from the Malwarebytes online store renew automatically by default. After cancellation, the VPN keeps working until the end of the paid term.

Cancelling in your Malwarebytes account

This method works for purchases made on the website, including Windows and Mac.

1. Sign in to your account at my.malwarebytes.com and open the payments page.
2. In the pop-up window, click Turn auto-renewal off.
3. Choose a cancellation reason and click Send.
4. Wait for the confirmation email.

Without that email, treat the cancellation as incomplete: check the subscription status in your account again or contact support. A step-by-step guide is available in the Malwarebytes help center.

Purchases through the App Store or Google Play

A subscription bought on a phone is cancelled in the store's subscription settings. The Malwarebytes account will not cancel it for you.

When to cancel

Before an annual Malwarebytes subscription renews, the company sends an email 30 days in advance with the renewal amount. The service does not publish the renewal price on its website; only the initial payments are shown there: €39.99 per year for Privacy VPN and €79.98 for Malwarebytes Plus. Check the amount in the email.

If your trial was started with a card, turn off auto-renewal before the trial ends, otherwise you will be charged. Trials that don't require a card charge nothing.

Pitfalls

Searching for how to cancel can turn up pages on third-party forums with "Malwarebytes support phone numbers". The official help documentation does not describe cancellation by phone, so use only your account or the support site. If you have already been charged, see the refund policy.