AzireVPN refund policy: how to ask for your money back

Seven days, and not for every plan

AzireVPN gives you 7 days to request a refund, while our rating awards full marks for refunds starting at 30 days. The guarantee is mentioned in the FAQ and on the pricing page, where it is listed for the 3-month and 12-month plans. The service says nothing about the monthly plan at €5, so it is best to check with support in advance whether a refund is possible for it. The terms also say nothing about two other common cases: refunds for unused time after the 7 days, and purchases made through the App Store or Google Play. There is no trial period, so this one week remains the only way to test the speeds and apps at your own cost, with the right to change your mind.

How to request a refund

There is no separate form or described procedure on the website. The FAQ advises writing to support@azirevpn.com for any issue and only then mentions the guarantee, so a refund request goes in the same email. You can register at AzireVPN without an email address, using just a username and password. If you did not provide an email, include your account name and payment method in your message: otherwise support will have a hard time finding your payment. The link to the terms of service leads to the website of Malwarebytes, the owner of the service, and any refund details, if they exist, have to be looked for there.

Comparison with Malwarebytes Privacy VPN

Malwarebytes Privacy VPN has the same owner and the same server network, and its refund window is 60 days. If your priority is checking the service comfortably for a month or two, the gap between 7 and 60 days matters. The second brand's terms are described on the Malwarebytes Privacy VPN refund page, and the terms for other services are collected in our review of VPN refund policies.

From which day are the 7 days counted?

The service does not clarify this, so it is safer to write to support in the first days after payment.