How to cancel Hola VPN and turn off auto-renewal
How Hola VPN says you cancel: account page/cancel link, billing2@hola.org, phone +972-9-8355993, registered mail; effective within 3 business days. Auto-renewal by default: yes (monthly until terminated).
Cancellation and renewal
- Reminder before renewal
- Not stated
- Renewal note
- Premium billed monthly at then-current fee until terminated
- Bought in App Store or Google Play
- cancel in the store’s subscription settings
What renewal costs
| Plan | First payment |
|---|---|
| Premium 1 month, 1 mo | €12.89 |
| Premium 1 year, 12 mo | €79.34 |
| Premium 3 years, 36 mo | €92.49 |
| Ultra 1 month, 1 mo | €25.79 |
| Ultra 1 year, 12 mo | €206.30 |
| Ultra 3 years, 36 mo | €247.37 |
Where to cancel
First, remember where you bought Premium. If you bought the subscription through an app from the App Store or Google Play, you cancel it in that store's subscription settings. If you paid on the website with a card, PayPal, Apple Pay or Google Pay, you need to cancel with Hola itself. There is a cancellation link on the account page for this. If it doesn't work, Hola accepts cancellations at billing2@hola.org, by phone at +972-9-8355993, and by registered mail.
When to cancel
Auto-renewal is on by default: Premium is charged every month until you cancel it. Hola doesn't say whether it sends a reminder before the charge, so it's better to note the next payment date yourself. The main trap is the processing time: a cancellation takes effect within three business days. If you send the request the day before the charge, the payment may still go through, so cancel at least three business days in advance, or a week ahead to account for weekends. Renewals are charged at the price in effect at the time of billing, so the cost of the next month may differ from your first payment.
What happens after cancellation
The paid period stays with you until the end, and Premium keeps working until the date you already paid for. You can get a refund only if you haven't used Premium at all during the first 14 days after purchase; details are on the Hola VPN refund page. Also keep in mind: if you keep using the free version of Hola afterwards, its terms apply, and other people's traffic goes through your device. If you're leaving for good, delete the app and the browser extensions. Guides on cancelling subscriptions with other services are collected in the VPN subscription cancellation section.