DNSFlex review: score, privacy and prices

0.88

out of 10#369 of 377 in the main ranking
Smart DNS median 1.9

  • Smart DNS
  • Jurisdiction:Canada, 5 Eyes
  • Data completeness67%
  • Checked2026-10-15

Red flag: Stores connection IP addresses. A red flag caps the score at 6.0.

In 10 seconds

Strongest against its segment

  • Censorship bypass0.5 vs 0.0
  • Platforms and support4.7 vs 4.3
  • Security and protocols0.0 vs 0.0

Weakest against its segment

  • Network and streaming0.0 vs 2.3
  • Price and fair terms2.3 vs 4.2
  • Privacy and jurisdiction0.0 vs 1.0
  • Jurisdiction in the 5 Eyes alliance
  • Stores session times
  • Auto-renewal on by default
  • Stores connection IP addresses

Compare DNSFlex side by side with other VPNs

How the score adds up

Six sub-scores, each against the median of Smart DNS services in the main ranking (11 services). Open a line to see which published facts earned points and which were missing or not disclosed.

DNSFlexsegment median

  • Privacy and jurisdiction30% of the score · segment median 1.00.0
    What earned points
    • No-logs policy +2
    • Independent no-logs audit +3
    • No-logs confirmed in court +1
    • Warrant canary +1
    • Transparency report +1
    • Sign-up without email +1.5
    • Account number sign-up +0.5
    • Stores connection IP (penalty) −3
    • Public incident (penalty) −2
  • Security and protocols20% of the score · segment median 0.00.0
    What earned points
    • Kill switch +2
    • DNS leak protection +1.5
    • RAM-only servers +1
    • Post-quantum encryption +1
    • Perfect forward secrecy +0.5
    • Security audit +2
    • Open-source clients +1.5
    • 2FA +1
    • Multi-hop +1
    • Bug bounty +1
    • Only PPTP / L2TP (penalty) −2
  • Price and fair terms15% of the score · segment median 4.22.3
    What earned points
    • Free plan +1.5
    • Free trial +1
    • Trial without a card +1
    • Crypto payments +1
    • Cash payments +0.5
  • Censorship bypass15% of the score · segment median 0.00.5
    What earned points
    • Stealth / obfuscation +2
    • VLESS / Reality +1.5
    • Trojan +1
    • Hysteria2 +1
    • Shadowsocks +1
    • AmneziaWG +1
    • obfs4 +0.5
    • TUIC +0.5
    • NaiveProxy +0.5
    • Mirrors or Telegram channel +0.5
    • VoIP in the UAE (claimed) +0.5
    • Manual configs +0.5
  • Network and streaming10% of the score · segment median 2.30.0
    What earned points
    • 10 Gbps servers +1
    • Dedicated IP +0.5
    • Port forwarding +0.5
    • MENA locations +0.5
    • Torrenting allowed +1
  • Platforms and support10% of the score · segment median 4.34.7
    What earned points
    • Routers +1
    • Browser extensions +0.5
    • Split tunneling +1
    • Ad / tracker blocker +1
    • 24/7 live chat +2
    • live chat +0.5
    • Support on Telegram +0.5
    • Status page +0.5

DNSFlex pricing

The cheapest way in is €4.30 a month, paid upfront for the longest term. After that term, DNSFlex renews at its standard price. Market median across the main ranking: €3.13 a month.

Price per month over 3 years, Basic Security (Smart DNS) plan

€4.30/mo for 1 months then €4.30/mo €5

first termrenewalmarket median €3.13/momonths →

Real cost over 1, 2 and 3 years

What you pay to keep DNSFlex running: the first term, then renewals at the published renewal price. Where no renewal price is published, plans shorter than a year are counted as repeat payments at the current price; longer plans show a dash after their term. Converted to euros at the rates used in our data (1 USD = €0.86). The lowest cost for each period is marked.

Plan and first termFirst paymentThen1 year2 years3 years
Basic Security (Smart DNS), 1 mo €4.30 €4.30 / 1 mo€51.60€103.20€154.80
Premium Security, 1 mo €8.60 €8.60 / 1 mo€103.20€206.40€309.60

Compare DNSFlex’s full cost with other VPNs, for any number of devices

All plans as published

PlanTermPrice for termPer month€ / monthRenewal priceRenewal term
Basic Security (Smart DNS)1 mo$5.00$5.00€4.30$5.001 mo
Premium Security1 mo$10.00$10.00€8.60$10.001 mo

Refunds, trial and payment

Refund window
7 (site) / 3 days for annual only (ToS)
Refund conditions
ToS: no refunds for monthly; annual partial refund only within first 3 days by email; inconsistent 30 days mention
Free trial
No
Auto-renewal
Yes
How to cancel
online billing system / email / letter; cancellation button for annual
Payment methods
Visa; Mastercard; Amex; PayPal; Bitcoin
Renewal note
Annual plans auto-renew for another year unless cancelled before term end (ToS 11.2)

Everything DNSFlex publishes

Every fact we collected about DNSFlex, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.

Company
Legal entity
DNSFLEX INC.
Registered in
Canada (Ontario)
Address
595 Bay Street, Toronto, ON
Surveillance alliance (5/9/14 Eyes)
5
Website languages
EN
Right-to-left languages
No
Currencies on the site
USD ($)

Plans, prices and add-ons
Plans
  • Basic Security (Smart DNS)
  • Premium Security
  • Total Internet Security/VPN (discontinued)
Billing terms
1 month; quarterly (15% off)
Cheapest price a month
Not stated
Monthly plan
$5.00
2-year plan, total
No
Lifetime plan
No
Renewal
Annual plans auto-renew for another year unless cancelled before term end (ToS 11.2)
Family plan
No
Dedicated IP add-on
No
Port forwarding add-on
No
Double VPN add-on
No
Antivirus
No
Password manager
No
eSIM
No
Identity protection
No
Cloud storage
No
Other add-ons
Parental control + malware/phishing DNS filtering in Premium Security plan

Discounts and programmes
Discount shown
15% (quarterly payment)
Discount compared with
monthly price
Sale running when checked
No
Student discount
Not stated
Bonus months
No
Affiliate programme
Yes
Affiliate network
in-house (WHMCS billing/affiliates)

Limits and restrictions
Devices at once
Smart DNS: unlimited devices; up to 4 account IPs/networks
Features locked to higher plans
Parental control and security filtering only in Premium Security
Prohibited by the terms
  • unlawful/harmful use
  • IP infringement
  • scraping
  • malware
  • account sharing/reselling prohibited

Free plan
Free plan
No
Free data
Not stated
Ads in the free plan
Not stated

Payment and subscription
Payment methods
  • Visa
  • Mastercard
  • Amex
  • PayPal
  • Bitcoin
Bank card
Yes
PayPal
Yes
Cryptocurrency
Yes
Coins accepted
BTC
Cash
Not stated
Gift cards
Not stated
Auto-renewal by default
Yes
How to cancel
online billing system / email / letter; cancellation button for annual
Email needed to sign up
Yes
Account-number login
No
Identity check (KYC)
No
Money-back guarantee, days
7 (site) / 3 days for annual only (ToS)
Refund conditions
  • ToS: no refunds for monthly
  • annual partial refund only within first 3 days by email
  • inconsistent 30 days mention

Free trial terms
Trial length
No
Instead of a trial
money-back guarantee
Card needed for the trial
Not stated

Server locations
Countries
Not stated
Servers
Not stated
Server countries
Not stated
Middle East and North Africa
Not stated
Virtual locations
Not stated
P2P servers
Not stated
Obfuscated servers
No

Network features
RAM-only servers
Not stated
IPv6
Yes
Dedicated IP
No
Static IP
No
Residential IP
No discontinued (Residential VPN)
Double VPN / multi-hop
No
Tor over VPN
No
SOCKS5 proxy
No discontinued
Smart DNS
Yes core product

Protocols and encryption
  • WireGuard✕ No
  • OpenVPN✕ No
  • IKEv2✕ No
  • L2TP/IPsecNo
  • SSTPNo
  • SoftEther✕ No
  • Own protocol✕ No
  • VLESS / Reality✕ No
  • VMess✕ No
  • Trojan✕ No
  • Shadowsocks✕ No
  • Hysteria2✕ No
  • TUIC✕ No
  • NaiveProxy✕ No
  • obfs4✕ No
  • AmneziaWG✕ No
  • PPTP✓ No
Other protocols
Smart DNS + HTTP/HTTPS proxy; DDNS updater (Dyn, No-IP)
Perfect forward secrecy
Not stated
Post-quantum encryption
No
Manual configuration files
Yes DNS server settings
Open-source apps
No

Censorship and blocking
Obfuscation (stealth mode)
No
Countries it claims to work in
Not stated
Mirror sites or Telegram channel
Not stated
Calls in the UAE
Not stated

Security
Kill switch
Not stated
DNS leak protection
Not stated
Own DNS servers
Yes
Split tunnelling
Not stated
Ad and malware blocker
Yes malware/botnet/phishing filtering, 52 parental categories
Two-factor sign-in
Not stated
Security audits
No
Bug bounty
Not stated

Privacy
No-logs policy
Not stated
Independent no-logs audit
No
Shared with third parties
not sold; contractors (marketing, analytics, support) may access
Trackers on the website
cookies, JS tags, web beacons
Transparency report
No
Warrant canary
No
Law enforcement requests
discloses on court order or subpoena
Copyright (DMCA) notices
No
Anonymous sign-up
No
GDPR / data protection officer
No
Privacy policy updated
undated (page meta 2023-03-20)

What the privacy policy says is collected

Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.

  • Email✕ Yes
  • IP at sign-upsite visitor IP✕ Yes
  • Connection IPaccount IPs registered for DNS✕ Yes
  • Session timesvisit date/time✕ Yes
  • Device infobrowser, user agent, OS✕ Yes

Apps and devices
  • WindowsDNS setup✓ Yes
  • macOSDNS setup✓ Yes
  • LinuxDNS setup✓ Yes
  • iOSNot stated
  • Androidapp✓ Yes
  • Android TVNot stated
  • Fire TVsetup guide (blog)✓ Yes
  • Apple TV✓ Yes
  • ChromebookNot stated
  • Smart TV✓ Yes
  • Routers✓ Yes
  • NASNot stated
  • Raspberry PiNot stated
  • Game consolesPlayStation; Xbox✓ Yes
Browser extensions
No

Speed, streaming and gaming
Claimed speed
low-latency DNS (no speed claims)
10 Gbps servers
Not stated
Netflix
not named (US/UK/international sites; 40+ preconfigured sites, 100+/250+ channels)
BBC iPlayer
Not stated
Disney+
Not stated
Prime Video
Not stated
Gaming features
Yes consoles supported via DNS
Torrenting
Not stated

Support
Live chat
No
Live chat 24/7
No
Email / tickets
Yes tickets via client portal, contact form
Phone
No
Telegram
No
WhatsApp
No
Discord or forum
No
Support languages
EN
Help articles
Yes FAQ, setup instructions
Server status page
Not stated

For teams and business
SSO / SAML
Not stated
Admin panel
Not stated
Zero-trust access (ZTNA)
Not stated

What users say

Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.

  • Trustpilot

    3.82 of 5, smoothed

    From 20 collected reviews (raw average 4.20; all VPNs 3.66).

    The company replied to 0 of 4 negative reviews (1–2 stars).

Ratings shown on the platforms themselves: Trustpilot TrustScore 4.5 (20 reviews).

31 Reddit and forum threads mention DNSFlex (titles and search snippets only).

Latest reviews and related rankings

Latest reviews

Short excerpts with a link to the original. We do not reproduce reviews in full.

  • Trustpilot · 5★ · 04 Dec 2024 · GB

    Best Smart DNS provider out there that is reliable and actually works.

    Original review

  • Trustpilot · 5★ · 14 Jun 2023 · PK

    This service is the best after tonnes…

    Original review

  • Trustpilot · 5★ · 11 May 2022 · CA

    Great service and support

    Original review

Rankings by user reviews

Reviews of similar VPNs

Questions about DNSFlex

Answers built from what DNSFlex publishes. Open a question to read the details.

Is DNSFlex safe? Logging policy, audits and jurisdiction

Privacy and jurisdiction 0.0/10 and security 0.0/10 (segment medians 1.0 and 0.0). Red flag: Stores connection IP addresses. Independent no-logs audit: ✕ No.

In 10 seconds

  • Stores connection IP
  • Stores session times
  • Jurisdiction in 5 Eyes

Privacy

Jurisdiction
Canada, 5 Eyes
Legal entity
DNSFLEX INC.
No-logs policy
Smart DNS zero query logging claim; privacy policy has no no-logs statement
Shared with third parties
not sold; contractors (marketing, analytics, support) may access
Trackers on the website
cookies, JS tags, web beacons

Security

Kill switch
Not stated
DNS leak protection
Not stated
Security audits
No
Open-source apps
No
Two-factor sign-in
Not stated

Related rankings

DNSFlex not working? Common causes and what to check

2 things to check, built from what DNSFlex publishes about its apps, protocols and support. We do not test connections ourselves.

What to check

Try a manual configuration (DNS server settings).

Contact support: email.

Support when the VPN is blocked

Live chat
No
Live chat 24/7
No
Telegram
No
Email
Yes tickets via client portal, contact form

If it is blocked where you are

DNSFlex alternatives: similar VPNs ranked by our score

6 alternatives to DNSFlex (0.88) from the same segment, by features, price and owner. Highest: Trickbyte (2.48).

Alternatives to DNSFlex

6 alternatives: similar features
#ServiceScoreFrom
1Trickbyte
Smart DNS · Estonia Free plan
2.48€1.79per month
2playmoTV
Smart DNS · Iceland
2.41€3.58per month
3ProxyDNS
Smart DNS · jurisdiction not stated
1.48€2.57per month
4Stream Via
Smart DNS · UK Red flag: Stores connection IP addresses
1.47€28.90per month
5Shecan
Smart DNS · jurisdiction not stated Free plan
1.20—
6VIP DNS Club
Smart DNS · jurisdiction not stated
1.00€2.98per month

DNSFlex refund policy: how to ask for your money back

DNSFlex refund window: 7 (site) / 3 days for annual only (ToS). Conditions: ToS: no refunds for monthly; annual partial refund only within first 3 days by email; inconsistent 30 days mention

Refund terms

Refund on monthly plans
Not stated
Refund for App Store / Google Play purchases
Not stated
Refund for unused time
Yes
Free trial
No

Try before paying

How to cancel DNSFlex and turn off auto-renewal

How DNSFlex says you cancel: online billing system / email / letter; cancellation button for annual. Auto-renewal by default: yes.

Cancellation and renewal

Auto-renewal by default
Yes
Reminder before renewal
Not stated
Renewal note
Annual plans auto-renew for another year unless cancelled before term end (ToS 11.2)
Bought in App Store or Google Play
cancel in the store’s subscription settings

Without auto-renewal or price hikes

DNSFlex coupons and discounts: official prices and promo terms

DNSFlex publishes no promo code on its own site in what we read, so we list none. We never invent codes or copy them from coupon sites; below are the official prices.

Discounts on the official site

Promo codes
Not stated
Sale running when checked
No
Discount shown
15% (quarterly payment)
Discount compared with
monthly price
Bonus months
No
Checked
2026-10-15

Who owns DNSFlex? Company, jurisdiction and related brands

DNSFlex is run by DNSFLEX INC., registered in Canada (Ontario).

Company

Registered in
Canada (Ontario)
Address
595 Bay Street, Toronto, ON

Jurisdiction

In our rankings

DNSFlex appears on 39 topic pages. Its place on each:

Show all 39

Similar VPNs

Owner and jurisdiction

Tools for DNSFlex

Sources and changes

Collected 2026-10-15.

Website
https://dnsflex.com
Pages checked
https://dnsflex.com/; https://www.dnsflex.com/features; https://www.dnsflex.com/privacy-policy; https://www.dnsflex.com/terms-of-service

Something wrong or out of date? Report an error

When (UTC)FieldWasNow
2026-10-16rank_main358357
2026-10-16rank_consumer458457