Mysterium VPN user reviews: what customers report

700 reviews of Mysterium VPN collected from Trustpilot, App Store and Google Play. Most come from Google Play: 3.35 of 5 after smoothing. Reviews never change our score.

Ratings by source

Smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.

Trustpilot
3.15 of 5, smoothed
From 148 collected reviews (raw average 2.97; all VPNs 3.66). Last 90 days: 3.92 from 24.
The company replied to 6 of 71 negative reviews (1–2 stars).
App Store
2.97 of 5, smoothed
From 98 collected reviews (raw average 2.68; all VPNs 3.54). Last 90 days: 3.00 from 7.
Google Play
3.35 of 5, smoothed
From 454 collected reviews (raw average 3.30; all VPNs 3.90). Last 90 days: 3.29 from 84.
The company replied to 149 of 175 negative reviews (1–2 stars).

Ratings shown on the platforms

As displayed by each platform; shown as text only.

Trustpilot TrustScore: 3.2 (148 reviews)
App Store (US): 4.68 (5030 ratings)
Google Play: 4.0 (9.38K ratings, 1M+ installs)

Latest reviews

Short excerpts with a link to the original. We do not reproduce reviews in full.

App Store · 5★ · 08 Oct 2026 · GB
Good app
App Store · 1★ · 29 Sep 2026 · US
Keeps asking me to allow email notification
App Store · 1★ · 28 Sep 2026 · GB
Doesn’t work
Google Play · 1★ · 13 Oct 2026
With the recent upgrade on this app, it's been a total waste of money subscribing to it. The network hangs when connected, IP refreshes it self often even when…
Google Play · 1★ · 11 Oct 2026
pls i need help i have wanted to subcribe the monthly plus then i mistake ly subcribe to Basic and now i cant use the app very well pls help me so i can get a…
Google Play · 4★ · 09 Oct 2026
it's all good, really satisfied with this app all round
Trustpilot · 5★ · 15 Oct 2026 · NG
My experience with the company was a…
Original review
Trustpilot · 5★ · 08 Oct 2026 · US
The residential vpn work perfectly for…
Original review
Trustpilot · 5★ · 07 Oct 2026 · MK
5 stars
Original review

On Reddit and forums

45 Reddit and forum threads mention Mysterium VPN (we keep titles and search snippets only).

Star ratings in stores and review texts

The App Store shows 4.68 from 5030 ratings, Google Play 4.0 with more than a million installs. The picture changes when you look at reviews with text: out of 700 collected on Trustpilot, App Store and Google Play, the average scores range from 2.68 to 3.30. Recent Trustpilot reviews look noticeably better: 3.92 over the last 90 days versus 2.97 all-time. User reviews do not affect our own rating of the service.

Money and cancelling a subscription

On Trustpilot, about a third of negative reviews deal with refunds or cancellation. Reviewers describe charges made after they asked to cancel their subscription, and refusals to refund within the 7 days promised by the terms. Cancellation requires emailing support, and complaints about slow chat replies come up again and again. The refund timeframes and limits are covered in the Mysterium VPN refund policy.

Error 7040 and connection drops

The second common theme: an account stops working with error 7040. According to users, the system reacts this way to high traffic volume or suspected abuse, and support suggests waiting for the next 30-day billing cycle. The terms of service prohibit commercial use and excessive load, and the service does not publish its traffic threshold. Google Play reviews focus more on the connection itself: drops after updates, failures when switching IP addresses, and an address in the wrong country.

Who responds to reviews

On Google Play, the company replied to 149 of 175 negative reviews, on Trustpilot to 6 of 71, and in the App Store to none. To see how Mysterium VPN compares with other services, check the VPN ranking by user reviews.