Firewalla review: score, privacy and prices
out of 10not in the main ranking (too little published data)
Routers / VPN hardware median 2.5
- Routers / VPN hardware
- Jurisdiction:USA, 5 Eyes
- Owner:Firewalla Inc.
- Data completeness47%
- Checked2026-10-15
- Open-source apps
In 10 seconds
Strongest against its segment
- Censorship bypass3.3 vs 0.5
- Security and protocols2.5 vs 1.8
- Platforms and support4.0 vs 3.9
Weakest against its segment
- Network and streaming0.0 vs 2.8
- Privacy and jurisdiction0.0 vs 2.3
- Price and fair terms1.2 vs 3.4
- Jurisdiction in the 5 Eyes alliance
How the score adds up
Six sub-scores, each against the median of Routers / VPN hardware services in the main ranking (None services). Open a line to see which published facts earned points and which were missing or not disclosed.
Firewallasegment median
-
Privacy and jurisdiction30% of the score · segment median 2.30.0
What earned points
- No-logs policy +2
- Independent no-logs audit +3
- No-logs confirmed in court +1
- Warrant canary +1
- Transparency report +1
- Sign-up without email +1.5
- Account number sign-up +0.5
- Stores connection IP (penalty) −3
- Public incident (penalty) −2
-
Security and protocols20% of the score · segment median 1.82.5
What earned points
- Kill switch +2
- DNS leak protection +1.5
- RAM-only servers +1
- Post-quantum encryption +1
- Perfect forward secrecy +0.5
- Security audit +2
- Open-source clients +1.5
- 2FA +1
- Multi-hop +1
- Bug bounty +1
- Only PPTP / L2TP (penalty) −2
-
Price and fair terms15% of the score · segment median 3.41.2
What earned points
- Free plan +1.5
- Free trial +1
- Trial without a card +1
- Crypto payments +1
- Cash payments +0.5
-
Censorship bypass15% of the score · segment median 0.53.3
What earned points
- Stealth / obfuscation +2
- VLESS / Reality +1.5
- Trojan +1
- Hysteria2 +1
- Shadowsocks +1
- AmneziaWG +1
- obfs4 +0.5
- TUIC +0.5
- NaiveProxy +0.5
- Mirrors or Telegram channel +0.5
- VoIP in the UAE (claimed) +0.5
- Manual configs +0.5
-
Network and streaming10% of the score · segment median 2.80.0
What earned points
- 10 Gbps servers +1
- Dedicated IP +0.5
- Port forwarding +0.5
- MENA locations +0.5
- Torrenting allowed +1
-
Platforms and support10% of the score · segment median 3.94.0
What earned points
- Routers +1
- Browser extensions +0.5
- Split tunneling +1
- Ad / tracker blocker +1
- 24/7 live chat +2
- live chat +0.5
- Support on Telegram +0.5
- Status page +0.5
Firewalla pricing
Firewalla does not publish a paid price we could read. Market median across the main ranking: €3.13 a month.
Real cost over 1, 2 and 3 years
What you pay to keep Firewalla running: the first term, then renewals at the published renewal price. Where no renewal price is published, plans shorter than a year are counted as repeat payments at the current price; longer plans show a dash after their term. Converted to euros at the rates used in our data (1 USD = €0.86). The lowest cost for each period is marked.
| Plan and first term | First payment | 1 year | 2 years | 3 years |
|---|---|---|---|---|
| Orange (2 Gbps), Lifetime | €343.14 | €343.14 | €343.14 | €343.14 |
| Gold SE (2 Gbps), Lifetime | €454.94 | €454.94 | €454.94 | €454.94 |
| Gold Plus (2.5 Gbps), Lifetime | €558.14 | €558.14 | €558.14 | €558.14 |
| Gold Plus SFP (5 Gbps), Lifetime | €669.94 | €669.94 | €669.94 | €669.94 |
| Gold Pro (10 Gbps), Lifetime | €816.14 | €816.14 | €816.14 | €816.14 |
Compare Firewalla’s full cost with other VPNs, for any number of devices
All plans as published
| Plan | Term | Price for term |
|---|---|---|
| Orange (2 Gbps) | Lifetime | $399.00 |
| Gold SE (2 Gbps) | Lifetime | $529.00 |
| Gold Plus (2.5 Gbps) | Lifetime | $649.00 |
| Gold Plus SFP (5 Gbps) | Lifetime | $779.00 |
| Gold Pro (10 Gbps) | Lifetime | $949.00 |
Refunds, trial and payment
- Refund window
- 30 days
- Refund conditions
- 30 days from receipt with RMA (EU 14-day withdrawal); crowdfunding perks 15 days, up to 50% restocking if damaged; 1-year warranty
- Free trial
- Not stated
- Auto-renewal
- Not stated
- Payment methods
- Not stated
- Renewal note
- no subscription for VPN; MSP management is paid
Everything Firewalla publishes
Every fact we collected about Firewalla, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.
Company
- Legal entity
- Firewalla Inc.
- Registered in
- USA (Delaware law)
- Address
- 3031 Tisch Way, STE 110 Plaza West, San Jose, CA 95128, USA
- Related brands
- Firewalla MSP; Firewalla Crystal
- Surveillance alliance (5/9/14 Eyes)
- 5
- Website languages
- EN
- Right-to-left languages
- No
- Currencies on the site
- USD (country selector with other currencies)
- Prices depend on country
- Yes country/currency selector
Plans, prices and add-ons
- Plans
- Orange
- Purple/Purple SE
- Gold SE
- Gold Plus
- Gold Plus SFP
- Gold Pro
- Switch X
- Access Point 7
- Billing terms
- one-time hardware purchase
- Cheapest price a month
- Not stated
- Monthly plan
- Not stated
- Lifetime plan
- 399 (Orange, cheapest firewall)
- Renewal
- Yes subscription for VPN; MSP management is paid
- Family plan
- Not stated
- Prices seen from other countries
- EUR geo: Gold Plus €587.95 (other boxes on page €116.95, €479.95, €859.95)
- Other add-ons
- Extended Warranty; Firewalla MSP (multi-box management)
Discounts and programmes
- Discount shown
- sale prices (e.g. Gold Pro 949 vs 999, Orange 399 vs 429)
- Student discount
- Not stated
Limits and restrictions
- Devices at once
- Not stated
- Data limit
- No
- Prohibited by the terms
- use VPN client per local laws; user solely responsible
Free plan
- Free plan
- Not stated
- Free data
- Not stated
- Ads in the free plan
- Not stated
Payment and subscription
- PayPal
- Not stated
- Cryptocurrency
- Not stated
- Cash
- Not stated
- Gift cards
- Not stated
- Auto-renewal by default
- Not stated
- Email needed to sign up
- Not stated
- Account-number login
- Not stated
- Money-back guarantee, days
- 30
- Refund conditions
- 30 days from receipt with RMA (EU 14-day withdrawal)
- crowdfunding perks 15 days, up to 50% restocking if damaged
- 1-year warranty
Free trial terms
- Trial length
- Not stated
- Card needed for the trial
- Not stated
Server locations
- Countries
- Not stated
- Servers
- Not stated
- Server countries
- Not stated
- Middle East and North Africa
- Not stated
- Virtual locations
- Not stated
- P2P servers
- Not stated
- Obfuscated servers
- Not stated
Network features
- RAM-only servers
- Not stated
- IPv6
- Partial OpenVPN/WireGuard/AmneziaWG; IPsec/AnyConnect block IPv6
- Dedicated IP
- Not stated
- Static IP
- Not stated
- Residential IP
- Not stated
- Double VPN / multi-hop
- No VPN groups for failover, up to 5 active connections
- Tor over VPN
- Not stated
- SOCKS5 proxy
- Not stated
- Smart DNS
- Not stated
Protocols and encryption
- WireGuardVPN server & client; client not on Red/Blue◐ Partial
- OpenVPNVPN server & client✓ Yes
- IKEv2AnyConnect client is SSL only; IPsec client only via MSP Pro/Business✕ No
- L2TP/IPsecNot stated
- SSTPNot stated
- SoftEtherNot stated
- Own protocol✕ No
- VLESS / Reality✕ No
- VMessNot stated
- TrojanNot stated
- ShadowsocksNot stated
- Hysteria2Not stated
- TUICNot stated
- NaiveProxyNot stated
- obfs4Not stated
- AmneziaWGVPN client, app 1.69.3+, AWG 1.0/2.0✓ Yes
- Other protocols
- Cisco AnyConnect (SSL) client
- IPsec client via MSP
- site-to-site & remote-access VPN between boxes
- Perfect forward secrecy
- Not stated
- Post-quantum encryption
- Not stated
- Manual configuration files
- Yes import 3rd-party .ovpn / WireGuard / AmneziaWG profiles or QR
- Open-source apps
- Yes https://github.com/firewalla/firewalla
Censorship and blocking
- Obfuscation (stealth mode)
- Partial AmneziaWG obfuscated WireGuard client
- Countries it claims to work in
- Not stated
- Mirror sites or Telegram channel
- Not stated
- Calls in the UAE
- Not stated
Security
- Kill switch
- Yes per profile Internet Kill Switch
- DNS leak protection
- Not stated
- Split tunnelling
- Yes per device/network VPN assignment; policy-based routing
- Ad and malware blocker
- Yes built-in ad & tracker blocking
- Two-factor sign-in
- Not stated
- Security audits
- Not stated
- Bug bounty
- Not stated
Privacy
- No-logs policy
- Not stated
- Independent no-logs audit
- Not stated
- Data retention
- local network traffic data 24h to 6 months depending on device/service; MSP cancellation data 30 days
- Shared with third parties
- affiliates, vendors, advertising partners, business transfers
- Trackers on the website
- Google Analytics
- targeting cookies
- DNT not honored
- Transparency report
- Not stated
- Warrant canary
- Not stated
- Law enforcement requests
- discloses when required by law or in response to law enforcement requests
- Anonymous sign-up
- Not stated
- Privacy policy updated
- 2025-07-29
What the privacy policy says is collected
Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.
- Connection IPwebsite log data◐ Partial
- Session timesNot stated
- Bandwidthnetwork traffic statistics✕ Yes
- Device infodevice IDs, MAC, OS, mobile advertising ID✕ Yes
Apps and devices
- WindowsNot stated
- macOSNot stated
- LinuxNot stated
- iOSmanagement app✓ Yes
- Androidmanagement app✓ Yes
- Android TVNot stated
- Fire TVNot stated
- Apple TVNot stated
- ChromebookNot stated
- Smart TVNot stated
- Routersown hardware firewall/router✓ Yes
- NASNot stated
- Raspberry PiNot stated
- Game consolesNot stated
- Browser extensions
- Not stated
Speed, streaming and gaming
- 10 Gbps servers
- Not stated
- Netflix
- Not stated
- BBC iPlayer
- Not stated
- Disney+
- Not stated
- Prime Video
- Not stated
- Gaming features
- Not stated
- Torrenting
- Not stated
Support
- Live chat
- Not stated
- Live chat 24/7
- Not stated
- Email / tickets
- Yes help@firewalla.com
- Phone
- Not stated
- Telegram
- Not stated
- Not stated
- Discord or forum
- Yes forum.firewalla.com
- Help articles
- Yes help.firewalla.com
- Server status page
- Not stated
For teams and business
- SSO / SAML
- Not stated
- Admin panel
- Yes app/web; MSP for multi-box
- Dedicated gateway
- Yes user-owned box
- Zero-trust access (ZTNA)
- Yes zero trust features claimed (Switch X wired zero trust)
What users say
Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.
-
Trustpilot
3.25 of 5, smoothed
From 22 collected reviews (raw average 2.32; all VPNs 3.66). Last 90 days: 3.00 from 2.
The company replied to 0 of 15 negative reviews (1–2 stars).
-
App Store
4.02 of 5, smoothed
From 226 collected reviews (raw average 4.13; all VPNs 3.54). Last 90 days: 3.86 from 7.
-
Google Play
3.84 of 5, smoothed
From 137 collected reviews (raw average 3.82; all VPNs 3.90). Last 90 days: 2.33 from 3.
The company replied to 3 of 35 negative reviews (1–2 stars).
Ratings shown on the platforms themselves: Trustpilot TrustScore 2.6 (22 reviews); App Store (US) 4.46 (746 ratings); Google Play 4.4 (405 ratings).
Reviews per month, last 12 months
56 Reddit and forum threads mention Firewalla (titles and search snippets only).
Latest reviews and related rankings
Latest reviews
Short excerpts with a link to the original. We do not reproduce reviews in full.
App Store · 1★ · 08 Sep 2026 · US
Terrible
App Store · 5★ · 01 Sep 2026 · US
Great Unit
App Store · 5★ · 28 Aug 2026 · US
Is Amazing!
Google Play · 5★ · 05 Oct 2026
we need a DECOY traffic service... per device would be nice... FWO is becoming annoying. I can't change wan wifi unless I'm connected to its WiFi, can't edit…
Google Play · 1★ · 21 Sep 2026
I was really impressed with what firewalla were doing. Now they've switched to a subscription based model and are trying to get you to pay for simple features…
Google Play · 1★ · 23 Aug 2026
needs my e-mail for some reason. no go
Trustpilot · 5★ · 31 Aug 2026 · US
Firewalla products have been superb
Original reviewTrustpilot · 1★ · 27 Jul 2026 · GB
Exercise caution
Original reviewTrustpilot · 5★ · 21 Jun 2026 · US
I have had the opportunity to own…
Original review
Rankings by user reviews
In our rankings
Firewalla appears on 4 topic pages. Its place on each:
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Also similar to Firewalla
Owner and jurisdiction
Sources and changes
Collected 2026-10-15. No changes recorded since the first import.
- Website
- https://firewalla.com
- Pages checked
- https://firewalla.com; https://firewalla.com/collections/firewalla-products; https://firewalla.com/pages/refund-warranty-policy-v2-0; https://firewalla.com/pages/privacy-policy
- Other sources used
- protocols/kill_switch/split_tunneling/ipv6/multihop/manual_config/tos: https://help.firewalla.com/hc/en-us/articles/360023379953-Firewalla-VPN-Client; browser prices: https://firewalla.com/products/firewalla-gold-plus
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