Netduma review: score, privacy and prices
out of 10not in the main ranking (too little published data)
Routers / VPN hardware median 2.5
- Routers / VPN hardware
- Jurisdiction:UK, 5 Eyes
- Owner:Netduma Limited
- Data completeness40%
- Checked2026-10-15
In 10 seconds
Strongest against its segment
- Censorship bypass0.0 vs 0.5
- Security and protocols1.1 vs 1.8
- Platforms and support2.9 vs 3.9
Weakest against its segment
- Price and fair terms0.0 vs 3.4
- Network and streaming0.0 vs 2.8
- Privacy and jurisdiction0.0 vs 2.3
- Jurisdiction in the 5 Eyes alliance
How the score adds up
Six sub-scores, each against the median of Routers / VPN hardware services in the main ranking (None services). Open a line to see which published facts earned points and which were missing or not disclosed.
Netdumasegment median
-
Privacy and jurisdiction30% of the score · segment median 2.30.0
What earned points
- No-logs policy +2
- Independent no-logs audit +3
- No-logs confirmed in court +1
- Warrant canary +1
- Transparency report +1
- Sign-up without email +1.5
- Account number sign-up +0.5
- Stores connection IP (penalty) −3
- Public incident (penalty) −2
-
Security and protocols20% of the score · segment median 1.81.1
What earned points
- Kill switch +2
- DNS leak protection +1.5
- RAM-only servers +1
- Post-quantum encryption +1
- Perfect forward secrecy +0.5
- Security audit +2
- Open-source clients +1.5
- 2FA +1
- Multi-hop +1
- Bug bounty +1
- Only PPTP / L2TP (penalty) −2
-
Price and fair terms15% of the score · segment median 3.40.0
What earned points
- Free plan +1.5
- Free trial +1
- Trial without a card +1
- Crypto payments +1
- Cash payments +0.5
-
Censorship bypass15% of the score · segment median 0.50.0
What earned points
- Stealth / obfuscation +2
- VLESS / Reality +1.5
- Trojan +1
- Hysteria2 +1
- Shadowsocks +1
- AmneziaWG +1
- obfs4 +0.5
- TUIC +0.5
- NaiveProxy +0.5
- Mirrors or Telegram channel +0.5
- VoIP in the UAE (claimed) +0.5
- Manual configs +0.5
-
Network and streaming10% of the score · segment median 2.80.0
What earned points
- 10 Gbps servers +1
- Dedicated IP +0.5
- Port forwarding +0.5
- MENA locations +0.5
- Torrenting allowed +1
-
Platforms and support10% of the score · segment median 3.92.9
What earned points
- Routers +1
- Browser extensions +0.5
- Split tunneling +1
- Ad / tracker blocker +1
- 24/7 live chat +2
- live chat +0.5
- Support on Telegram +0.5
- Status page +0.5
Netduma pricing
Netduma does not publish a paid price we could read. Market median across the main ranking: €3.13 a month.
Real cost over 1, 2 and 3 years
What you pay to keep Netduma running: the first term, then renewals at the published renewal price. Where no renewal price is published, plans shorter than a year are counted as repeat payments at the current price; longer plans show a dash after their term. Converted to euros at the rates used in our data (1 EUR = €1). The lowest cost for each period is marked.
| Plan and first term | First payment | 1 year | 2 years | 3 years |
|---|---|---|---|---|
| Netduma R3 Wi-Fi 6 gaming router (one-time hardware), Lifetime | €249.00 | €249.00 | €249.00 | €249.00 |
Compare Netduma’s full cost with other VPNs, for any number of devices
All plans as published
| Plan | Term | Price for term |
|---|---|---|
| Netduma R3 Wi-Fi 6 gaming router (one-time hardware) | Lifetime | €249.00 |
Refunds, trial and payment
- Refund window
- Not stated
- Free trial
- Not stated
- Auto-renewal
- Not stated
- Payment methods
- Visa; Mastercard; PayPal Express
- Renewal note
- no subscription fees for pre-installed features
Everything Netduma publishes
Every fact we collected about Netduma, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.
Company
- Legal entity
- Netduma Limited; Netduma Software Ltd
- Registered in
- UK
- Address
- 9 Journey Campus, Castle Park, Cambridge, CB3 0AX, UK
- Parent company
- Netduma Limited
- Related brands
- DumaOS
- Optima
- R3
- Surveillance alliance (5/9/14 Eyes)
- 5
- Website languages
- EN
- Right-to-left languages
- No
Plans, prices and add-ons
- Plans
- R3 router (one-time hardware purchase)
- Billing terms
- one-time purchase
- Cheapest price a month
- Not stated
- Monthly plan
- Not stated
- Lifetime plan
- Not stated
- Renewal
- Yes subscription fees for pre-installed features
- Family plan
- Not stated
- Prices seen from other countries
- R3 router 249,00 € one-time; Hybrid VPN needs own 3rd-party VPN subscription (site: typically $5-15/mo)
- Dedicated IP add-on
- No
- Port forwarding add-on
- No
- Double VPN add-on
- No
- Antivirus
- No
- Password manager
- No
- eSIM
- No
- Identity protection
- No
- Cloud storage
- No
- Other add-ons
- third-party VPN subscription required for Hybrid VPN ($5-15/mo)
Discounts and programmes
- Student discount
- Not stated
Limits and restrictions
- Devices at once
- Not stated
Free plan
- Free plan
- Not stated
- Free data
- Not stated
- Ads in the free plan
- Not stated
Payment and subscription
- Payment methods
- Visa
- Mastercard
- PayPal Express
- Bank card
- Yes
- PayPal
- Yes
- Cryptocurrency
- No
- Cash
- Not stated
- Gift cards
- Not stated
- Auto-renewal by default
- Not stated
- Email needed to sign up
- Not stated
- Account-number login
- Not stated
- Money-back guarantee, days
- Not stated
Free trial terms
- Trial length
- Not stated
- Card needed for the trial
- Not stated
Server locations
- Countries
- Not stated
- Servers
- Not stated
- Server countries
- Not stated
- Middle East and North Africa
- Not stated
- Virtual locations
- Not stated
- Own servers
- No
- P2P servers
- Not stated
- Obfuscated servers
- Not stated
Network features
- RAM-only servers
- Not stated
- IPv6
- Not stated
- Dedicated IP
- Not stated
- Static IP
- Not stated
- Residential IP
- Not stated
- Double VPN / multi-hop
- Not stated
- Tor over VPN
- Not stated
- SOCKS5 proxy
- Not stated
- Smart DNS
- Not stated
Protocols and encryption
- WireGuardrouter VPN client for user's own provider✓ Yes
- OpenVPNrouter VPN client; .ovpn config import✓ Yes
- IKEv2Hybrid VPN works with OpenVPN configs; IKEv2 not supported per 2018 staff forum reply✕ No
- L2TP/IPsecNot stated
- SSTPNot stated
- SoftEtherNot stated
- Own protocol✕ No
- VLESS / Reality✕ No
- VMess✕ No
- Trojan✕ No
- Shadowsocks✕ No
- Hysteria2✕ No
- TUICNot stated
- NaiveProxyNot stated
- obfs4Not stated
- AmneziaWGNot stated
- Other protocols
- Hybrid VPN
- Perfect forward secrecy
- Not stated
- Post-quantum encryption
- Not stated
- Manual configuration files
- Not stated
- Open-source apps
- Not stated
Censorship and blocking
- Obfuscation (stealth mode)
- Not stated
- Countries it claims to work in
- Not stated
- Mirror sites or Telegram channel
- Not stated
- Calls in the UAE
- Not stated
Security
- Kill switch
- No kill switch for Hybrid VPN requested as feature idea on forum, Jun 2025
- DNS leak protection
- Not stated
- Split tunnelling
- Yes per device/app VPN routing via Hybrid VPN
- Ad and malware blocker
- Yes network-wide adblocker
- Two-factor sign-in
- Not stated
- Security audits
- Not stated
- Bug bounty
- Not stated
Privacy
- No-logs policy
- Not stated
- Independent no-logs audit
- Not stated
- Data retention
- account data while account active
- tax data 6+ years
- M-Labs speed tests indefinitely
- Shared with third parties
- service providers
- broadband benchmarking
- M-Labs (IP in speed tests)
- authorities on fraud
- Trackers on the website
- Yes cookies
- Transparency report
- Not stated
- Warrant canary
- Not stated
- Anonymous sign-up
- Not stated
- GDPR / data protection officer
- no DPO named
- netduma@netduma.com
- UK ICO
- Privacy policy updated
- 2024-09
What the privacy policy says is collected
Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.
- Email✕ Yes
- IP at sign-upIP address✕ Yes
- Connection IPNot stated
- Session timesNot stated
- Bandwidthnetwork speeds, ISP, bandwidth usage✕ Yes
- Device inforouter MAC, CPU/memory/temperature✕ Yes
- App analyticsrouter telemetry with consent✕ Yes
- Crash reports✕ Yes
Apps and devices
- WindowsNot stated
- macOSNot stated
- LinuxNot stated
- iOSNot stated
- AndroidNot stated
- Android TVNot stated
- Fire TVNot stated
- Apple TVNot stated
- ChromebookNot stated
- Smart TVNot stated
- Routersown R3 router✓ Yes
- NASNot stated
- Raspberry PiNot stated
- Game consolesrouter-level, adblock works on consoles✓ Yes
- Browser extensions
- Not stated
- Google Play rating
- 4.3 (306 reviews; DumaOS router-control app, not a VPN app)
- Google Play installs
- 10K+ (DumaOS app)
Speed, streaming and gaming
- 10 Gbps servers
- Not stated
- Netflix
- Not stated
- BBC iPlayer
- Not stated
- Disney+
- Not stated
- Prime Video
- Not stated
- Gaming features
- Yes Geo-Filter 2.0; Ping Heatmap; Game Priority; Ping Optimiser; Steady Ping; SmartBOOST
- Torrenting
- Not stated
Support
- Live chat
- No support via forum, email, knowledge base
- Live chat 24/7
- Not stated
- Email / tickets
- Yes contact form
- Phone
- Not stated
- Telegram
- Not stated
- Not stated
- Discord or forum
- Yes forum.netduma.com
- Support languages
- EN
- Help articles
- Yes support.netduma.com
- Server status page
- Not stated
For teams and business
- SSO / SAML
- Not stated
- Admin panel
- Not stated
- Zero-trust access (ZTNA)
- Not stated
What users say
Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.
-
Trustpilot
3.82 of 5, smoothed
From 104 collected reviews (raw average 3.89; all VPNs 3.66).
The company replied to 23 of 26 negative reviews (1–2 stars).
-
App Store
2.77 of 5, smoothed
From 37 collected reviews (raw average 1.73; all VPNs 3.54). Last 90 days: 1.00 from 1.
-
Google Play
2.61 of 5, smoothed
From 123 collected reviews (raw average 2.08; all VPNs 3.90). Last 90 days: 1.00 from 1.
The company replied to 26 of 88 negative reviews (1–2 stars).
Ratings shown on the platforms themselves: Trustpilot TrustScore 3.8 (104 reviews); App Store (US) 3.52 (88 ratings); Google Play 3.0 (306 ratings).
Reviews per month, last 12 months
41 Reddit and forum threads mention Netduma (titles and search snippets only).
Latest reviews and related rankings
Latest reviews
Short excerpts with a link to the original. We do not reproduce reviews in full.
App Store · 1★ · 01 Oct 2026 · US
App doesn’t work on my iPhone 16
App Store · 1★ · 20 Jul 2025 · US
Can't login
App Store · 4★ · 26 May 2025 · US
Good, works with Starlink too!
Google Play · 1★ · 27 Jul 2026
useless, works for 1 day then needs complete reinstall each time
Google Play · 1★ · 11 Jan 2026
Absolute trash.
Google Play · 5★ · 04 Jan 2026
Definitely a great router has so many options to use
Trustpilot · 5★ · 20 Mar 2026 · BR
They Replaced My Netduma R3 Even Out of Warranty! 👉 Eles substituíram meu Netduma R3 mesmo fora da garantia!
Original reviewTrustpilot · 5★ · 13 Mar 2026 · US
Exceptional Support That Actually Listens
Original reviewTrustpilot · 1★ · 10 Mar 2026 · US
This company doesn’t have good product or support model
Original review
Rankings by user reviews
In our rankings
Netduma appears on 2 topic pages. Its place on each:
Similar VPNs
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Also similar to Netduma
Owner and jurisdiction
Sources and changes
Collected 2026-10-15. No changes recorded since the first import.
- Website
- https://netduma.com
- Pages checked
- https://netduma.com; https://netduma.com/r3; https://netduma.com/privacy-policy
- Other sources used
- plans/currency: https://netduma.com/r3; wireguard/openvpn: https://support.netduma.com/docs/dumaos-3/hybrid-vpn/; live_chat: https://netduma.com/contact; ikev2: https://forum.netduma.com/topic/27547-r1-on-dumaos-13-can’t-handle-ikev2-vpn-traffic/ (snippet) + https://support.netduma.com/frequently-asked-questions/legacyfaqs/hybrid-vpn-compatability/ (snippet: works with any VPN providing an OpenVPN file); kill_switch: https://forum.netduma.com/topic/58622-hybridvpn-kill-switch/ (snippet); play_rating/play_installs: https://play.google.com/store/apps/details?id=com.netdumasoftware.dumamobile&hl=en_US
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