Zyxel review: score, privacy and prices

0.65

out of 10not in the main ranking (too little published data)
Routers / VPN hardware median 2.5

  • Routers / VPN hardware
  • Jurisdiction:not stated, alliance not disclosed
  • Founded1989
  • Owner:Zyxel Group
  • Data completeness40%
  • Checked2026-10-15

In 10 seconds

Strongest against its segment

  • Censorship bypass0.0 vs 0.5
  • Platforms and support3.2 vs 3.9
  • Security and protocols0.7 vs 1.8

Weakest against its segment

  • Network and streaming0.0 vs 2.8
  • Privacy and jurisdiction0.0 vs 2.3
  • Price and fair terms1.2 vs 3.4

Compare Zyxel side by side with other VPNs

How the score adds up

Six sub-scores, each against the median of Routers / VPN hardware services in the main ranking (None services). Open a line to see which published facts earned points and which were missing or not disclosed.

Zyxelsegment median

  • Privacy and jurisdiction30% of the score · segment median 2.30.0
    What earned points
    • No-logs policy +2
    • Independent no-logs audit +3
    • No-logs confirmed in court +1
    • Warrant canary +1
    • Transparency report +1
    • Sign-up without email +1.5
    • Account number sign-up +0.5
    • Stores connection IP (penalty) −3
    • Public incident (penalty) −2
  • Security and protocols20% of the score · segment median 1.80.7
    What earned points
    • Kill switch +2
    • DNS leak protection +1.5
    • RAM-only servers +1
    • Post-quantum encryption +1
    • Perfect forward secrecy +0.5
    • Security audit +2
    • Open-source clients +1.5
    • 2FA +1
    • Multi-hop +1
    • Bug bounty +1
    • Only PPTP / L2TP (penalty) −2
  • Price and fair terms15% of the score · segment median 3.41.2
    What earned points
    • Free plan +1.5
    • Free trial +1
    • Trial without a card +1
    • Crypto payments +1
    • Cash payments +0.5
  • Censorship bypass15% of the score · segment median 0.50.0
    What earned points
    • Stealth / obfuscation +2
    • VLESS / Reality +1.5
    • Trojan +1
    • Hysteria2 +1
    • Shadowsocks +1
    • AmneziaWG +1
    • obfs4 +0.5
    • TUIC +0.5
    • NaiveProxy +0.5
    • Mirrors or Telegram channel +0.5
    • VoIP in the UAE (claimed) +0.5
    • Manual configs +0.5
  • Network and streaming10% of the score · segment median 2.80.0
    What earned points
    • 10 Gbps servers +1
    • Dedicated IP +0.5
    • Port forwarding +0.5
    • MENA locations +0.5
    • Torrenting allowed +1
  • Platforms and support10% of the score · segment median 3.93.2
    What earned points
    • Routers +1
    • Browser extensions +0.5
    • Split tunneling +1
    • Ad / tracker blocker +1
    • 24/7 live chat +2
    • live chat +0.5
    • Support on Telegram +0.5
    • Status page +0.5

Zyxel pricing

Zyxel does not publish a paid price we could read. Free plan: No. Market median across the main ranking: €3.13 a month.

Refunds, trial and payment

Refund window
Not stated
Free trial
30 (SecuExtender VPN client free trial + 15-day grace), SecuExtender client (Windows/macOS)
Auto-renewal
Not stated
Payment methods
via resellers/Zyxel Marketplace

Everything Zyxel publishes

Every fact we collected about Zyxel, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.

Company
Legal entity
Zyxel Group
Registered in
Not stated
Related brands
  • Nebula Cloud
  • USG FLEX
  • SecuReporter
Founded
1989
Surveillance alliance (5/9/14 Eyes)
Not stated
Website languages
multiple regional sites (Global EN; ES-LATAM and others via region switcher)
Currencies on the site
none

Plans, prices and add-ons
Plans
hardware + security/management licenses
Billing terms
license subscriptions
Cheapest price a month
Not stated
Monthly plan
Not stated
Lifetime plan
Not stated
Family plan
Not stated
Other add-ons
security licenses: Anti-Malware, IPS, Web Filtering, Application Patrol, Anti-Spam, Geo Enforcer; Nebula management licenses

Discounts and programmes
Student discount
Not stated

Limits and restrictions
Devices at once
SecuExtender licenses per user or 5/10/50-user packs, 1-5 years; one key across OSes

Free plan
Free plan
No
Free data
Not stated
Ads in the free plan
Not stated

Payment and subscription
Payment methods
via resellers/Zyxel Marketplace
PayPal
Not stated
Cryptocurrency
Not stated
Cash
Not stated
Gift cards
Not stated
Auto-renewal by default
Not stated
Email needed to sign up
Not stated
Account-number login
Not stated
Money-back guarantee, days
Not stated

Free trial terms
Trial length
30 (SecuExtender VPN client free trial + 15-day grace)
Where the trial is offered
SecuExtender client (Windows/macOS)
Card needed for the trial
Not stated

Server locations
Countries
Not stated
Servers
Not stated
Server countries
Not stated
Middle East and North Africa
Not stated
Virtual locations
Not stated
P2P servers
Not stated
Obfuscated servers
Not stated

Network features
RAM-only servers
Not stated
IPv6
Not stated
Dedicated IP
Not stated
Static IP
Not stated
Residential IP
Not stated
Double VPN / multi-hop
Not stated
Tor over VPN
Not stated
SOCKS5 proxy
Not stated
Smart DNS
Not stated

Protocols and encryption
  • WireGuardNot stated
  • OpenVPNUSG FLEX H SSL VPN via OpenVPN Connect client profile✓ Yes
  • IKEv2IKEv2/EAP; native Windows/iOS/macOS, strongSwan on Android✓ Yes
  • L2TP/IPsecnot supported on USG FLEX HNo
  • SSTPNot stated
  • SoftEtherNot stated
  • Own protocol✕ No
  • VLESS / RealityNot stated
  • VMessNot stated
  • TrojanNot stated
  • ShadowsocksNot stated
  • Hysteria2Not stated
  • TUICNot stated
  • NaiveProxyNot stated
  • obfs4Not stated
  • AmneziaWGNot stated
Other protocols
Auto VPN site-to-site via Nebula
Perfect forward secrecy
Not stated
Post-quantum encryption
Not stated
Manual configuration files
Not stated
Open-source apps
Not stated

Censorship and blocking
Obfuscation (stealth mode)
Not stated
Countries it claims to work in
Not stated
Mirror sites or Telegram channel
Not stated
Calls in the UAE
Not stated

Security
Kill switch
Not stated
DNS leak protection
Not stated
Split tunnelling
Not stated
Ad and malware blocker
Not stated
Two-factor sign-in
Partial 2FA for remote access VPN; SecuExtender Windows only
Security audits
Not stated
Bug bounty
Yes security advisories page

Privacy
No-logs policy
Not stated
Independent no-logs audit
Not stated
Transparency report
Not stated
Warrant canary
Not stated
Anonymous sign-up
Not stated

What the privacy policy says is collected

Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.

  • Connection IPNot stated
  • Session timesNot stated

Apps and devices
  • WindowsSecuExtender, Win10+ 64-bit; native client✓ Yes
  • macOSSecuExtender, macOS 11+✓ Yes
  • LinuxNot stated
  • iOSnative IKEv2 client✓ Yes
  • AndroidstrongSwan third-party client✓ Yes
  • Android TVNot stated
  • Fire TVNot stated
  • Apple TVNot stated
  • ChromebookNot stated
  • Smart TVNot stated
  • Routerssecurity routers, USG FLEX H firewalls✓ Yes
  • NASNot stated
  • Raspberry PiNot stated
  • Game consolesNot stated
Browser extensions
Not stated
App languages
25 (SecuExtender control panel)

Speed, streaming and gaming
10 Gbps servers
Not stated
Netflix
Not stated
BBC iPlayer
Not stated
Disney+
Not stated
Prime Video
Not stated
Gaming features
Not stated
Torrenting
Not stated

Support
Live chat
Not stated
Live chat 24/7
Not stated
Phone
Not stated
Telegram
Not stated
WhatsApp
Not stated
Discord or forum
Zyxel Community
Help articles
tech library; community forum
Server status page
Not stated

For teams and business
SSO / SAML
Not stated
Admin panel
Yes Nebula Cloud Center
Dedicated gateway
Yes on-prem VPN firewall appliances
Zero-trust access (ZTNA)
Not stated

What users say

Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.

  • Trustpilot

    2.45 of 5, smoothed

    From 54 collected reviews (raw average 1.33; all VPNs 3.66). Last 90 days: 1.50 from 2.

    The company replied to 0 of 50 negative reviews (1–2 stars).

  • App Store

    3.44 of 5, smoothed

    From 2 collected reviews (raw average 1.00; all VPNs 3.54).

  • Google Play

    3.25 of 5, smoothed

    From 22 collected reviews (raw average 1.77; all VPNs 3.90). Last 90 days: 2.20 from 5.

    The company replied to 0 of 17 negative reviews (1–2 stars).

Ratings shown on the platforms themselves: Trustpilot TrustScore 1.5 (54 reviews); App Store (US) 2.33 (3 ratings); Google Play 2.3.

Reviews per month, last 12 months

  1. Oct ’251 reviews, average 1.0
  2. Nov ’253 reviews, average 1.0
  3. Dec ’253 reviews, average 1.67
  4. Jan ’264 reviews, average 1.0
  5. Feb ’265 reviews, average 1.8
  6. Apr ’261 reviews, average 1.0
  7. May ’261 reviews, average 5.0
  8. Jun ’265 reviews, average 1.0
  9. Jul ’261 reviews, average 1.0
  10. Aug ’264 reviews, average 1.5
  11. Sep ’263 reviews, average 2.67
Bar height: number of reviews collected that month. Full-colour bars: months with an average of 4 stars or more; pale bars: below 4.

54 Reddit and forum threads mention Zyxel (titles and search snippets only).

Latest reviews and related rankings

Latest reviews

Short excerpts with a link to the original. We do not reproduce reviews in full.

  • App Store · 1★ · 24 Jan 2026 · US

    Doesn't work with EX3301-T0

  • App Store · 1★ · 17 Dec 2025 · US

    NR5307

  • Google Play · 3★ · 23 Sep 2026

    Giving it a 3 for now, connection to router was problematic, had to call vendor for support to try and get it working.

  • Google Play · 4★ · 22 Sep 2026

    When it doesn't connect there is no real help to tell you why not.

  • Google Play · 1★ · 05 Sep 2026

    Doesn't support the length of my router's SSID

  • Trustpilot · 1★ · 19 Aug 2026 · DK

    Zyxel fra YouSee er enormt dårligt det…

    Original review

  • Trustpilot · 2★ · 17 Aug 2026 · IE

    Not impressed

    Original review

  • Trustpilot · 1★ · 23 Jun 2026 · GB

    Worst 5g router ive ever seen

    Original review

Rankings by user reviews

Reviews of similar VPNs

In our rankings

Zyxel appears on 2 topic pages. Its place on each:

Similar VPNs

Also similar to Zyxel

Tools for Zyxel

Sources and changes

Collected 2026-10-15. No changes recorded since the first import.

Website
https://zyxel.com
Pages checked
https://www.zyxel.com/global/en/home; https://www.zyxel.com/global/en/products/security; https://www.zyxel.com/global/en/products/firewall-ngfw; https://www.zyxel.com/global/en/products/firewall-ngfw/usg-flex-h-series
Other sources used
openvpn: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; ikev2: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; l2tp: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; proprietary_protocol: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; trial_days: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; trial_where: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; card_required_for_trial: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; simultaneous_devices: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; windows: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; https://www.zyxel.com/global/en/products/endpoint-and-connectivity/secuextender-vpn-client; macos: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; https://www.zyxel.com/global/en/products/endpoint-and-connectivity/secuextender-vpn-client; ios: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; android: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; crypto: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; vless_reality: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; vmess: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; trojan: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; shadowsocks: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; hysteria2: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; stealth_mode: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; collects_connection_ip: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; account_2fa: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options; app_languages: https://mysupport.zyxel.com/hc/en-us/articles/14908870343954-USG-FLEX-H-Series-Firewall-VPN-Clients-Options

Something wrong or out of date? Report an error