Palo Alto GlobalProtect review: score, privacy and prices
out of 10not in the main ranking (too little published data)
Business VPN / ZTNA median 2.5
- Business VPN / ZTNA
- Jurisdiction:USA, 5 Eyes
- Owner:Palo Alto Networks, Inc. (NASDAQ: PANW)
- Data completeness53%
- Checked2026-10-15
In 10 seconds
Strongest against its segment
- Security and protocols2.1 vs 1.8
- Platforms and support3.8 vs 3.9
- Censorship bypass0.0 vs 0.5
Weakest against its segment
- Price and fair terms0.0 vs 3.4
- Privacy and jurisdiction0.0 vs 2.3
- Network and streaming0.6 vs 2.8
- Jurisdiction in the 5 Eyes alliance
Compare Palo Alto GlobalProtect side by side with other VPNs
How the score adds up
Six sub-scores, each against the median of Business VPN / ZTNA services in the main ranking (None services). Open a line to see which published facts earned points and which were missing or not disclosed.
Palo Alto GlobalProtectsegment median
-
Privacy and jurisdiction30% of the score · segment median 2.30.0
What earned points
- No-logs policy +2
- Independent no-logs audit +3
- No-logs confirmed in court +1
- Warrant canary +1
- Transparency report +1
- Sign-up without email +1.5
- Account number sign-up +0.5
- Stores connection IP (penalty) −3
- Public incident (penalty) −2
-
Security and protocols20% of the score · segment median 1.82.1
What earned points
- Kill switch +2
- DNS leak protection +1.5
- RAM-only servers +1
- Post-quantum encryption +1
- Perfect forward secrecy +0.5
- Security audit +2
- Open-source clients +1.5
- 2FA +1
- Multi-hop +1
- Bug bounty +1
- Only PPTP / L2TP (penalty) −2
-
Price and fair terms15% of the score · segment median 3.40.0
What earned points
- Free plan +1.5
- Free trial +1
- Trial without a card +1
- Crypto payments +1
- Cash payments +0.5
-
Censorship bypass15% of the score · segment median 0.50.0
What earned points
- Stealth / obfuscation +2
- VLESS / Reality +1.5
- Trojan +1
- Hysteria2 +1
- Shadowsocks +1
- AmneziaWG +1
- obfs4 +0.5
- TUIC +0.5
- NaiveProxy +0.5
- Mirrors or Telegram channel +0.5
- VoIP in the UAE (claimed) +0.5
- Manual configs +0.5
-
Network and streaming10% of the score · segment median 2.80.6
What earned points
- 10 Gbps servers +1
- Dedicated IP +0.5
- Port forwarding +0.5
- MENA locations +0.5
- Torrenting allowed +1
-
Platforms and support10% of the score · segment median 3.93.8
What earned points
- Routers +1
- Browser extensions +0.5
- Split tunneling +1
- Ad / tracker blocker +1
- 24/7 live chat +2
- live chat +0.5
- Support on Telegram +0.5
- Status page +0.5
Palo Alto GlobalProtect pricing
Palo Alto GlobalProtect does not publish a paid price we could read. Free plan: No. Market median across the main ranking: €3.13 a month.
All plans as published
| Plan | Term | Price for term | Renewal price | Renewal term |
|---|---|---|---|---|
| Enterprise license (GlobalProtect gateway subscription / Prisma Access Mobile User), quote-based | contract | quote | quote | contract |
Refunds, trial and payment
- Refund window
- Not stated
- Free trial
- Not stated
- Auto-renewal
- Not stated
- Payment methods
- invoice/contract via sales or partners
Everything Palo Alto GlobalProtect publishes
Every fact we collected about Palo Alto GlobalProtect, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.
Company
- Legal entity
- Palo Alto Networks, Inc.
- Registered in
- USA
- Address
- 3000 Tannery Way, Santa Clara, CA 95054, USA
- Parent company
- Palo Alto Networks, Inc. (NASDAQ: PANW)
- Related brands
- Prisma Access
- Prisma SASE
- GlobalProtect
- Prisma Agent
- NGFW
- Surveillance alliance (5/9/14 Eyes)
- 5
- Website languages
- EN
- Currencies on the site
- none
Plans, prices and add-ons
- Plans
- enterprise licences (quote)
- Cheapest price a month
- Not stated
- Monthly plan
- Not stated
- Lifetime plan
- Not stated
- Family plan
- Not stated
- Business price per user
- quote only
Discounts and programmes
- Discount shown
- No
- Sale running when checked
- No
- Student discount
- Not stated
Limits and restrictions
- Devices at once
- Not stated
Free plan
- Free plan
- No
- Free data
- Not stated
- Ads in the free plan
- Not stated
Payment and subscription
- Payment methods
- invoice/contract via sales or partners
- PayPal
- Not stated
- Cryptocurrency
- No
- Cash
- Not stated
- Gift cards
- Not stated
- Auto-renewal by default
- Not stated
- Email needed to sign up
- Not stated
- Account-number login
- No
- Money-back guarantee, days
- Not stated
Free trial terms
- Trial length
- Not stated
- Where the trial is offered
- site (test drives / meet with sales)
- Instead of a trial
- SASE test drives; sales demo
- Card needed for the trial
- Not stated
Server locations
- Countries
- Not stated
- Servers
- Not stated
- Server countries
- Not stated
- Middle East and North Africa
- via Prisma Access: BH, EG, KW, QA, SA, AE, JO, IL
- Virtual locations
- Not stated
- P2P servers
- Not stated
- Obfuscated servers
- Not stated
Network features
- RAM-only servers
- Not stated
- IPv6
- Not stated
- Dedicated IP
- Not stated
- Static IP
- Not stated
- Residential IP
- Not stated
- Double VPN / multi-hop
- Not stated
- Tor over VPN
- Not stated
- SOCKS5 proxy
- Not stated
- Smart DNS
- Not stated
Protocols and encryption
- WireGuardIPSec or SSL tunnel✕ No
- OpenVPNIPSec or SSL tunnel✕ No
- IKEv2NGFW gateways support IPSec and IKEv2✓ Yes
- L2TP/IPsecNot stated
- SSTPNot stated
- SoftEtherNot stated
- Own protocolstandard IPSec/IKEv2 and SSL/TLS tunnels✕ No
- VLESS / Reality✕ No
- VMess✕ No
- Trojan✕ No
- Shadowsocks✕ No
- Hysteria2✕ No
- TUICNot stated
- NaiveProxyNot stated
- obfs4Not stated
- AmneziaWGNot stated
- Other protocols
- IPsec
- Encryption
- IPSec or SSL/TLS tunnels
- Perfect forward secrecy
- Not stated
- Post-quantum encryption
- Not stated
- Manual configuration files
- Not stated
- Open-source apps
- Not stated
Censorship and blocking
- Obfuscation (stealth mode)
- Not stated
- Countries it claims to work in
- Not stated
- Mirror sites or Telegram channel
- Not stated
- Calls in the UAE
- Not stated
Security
- Kill switch
- Yes always-on; stay disconnected if tunnel fails compliance
- DNS leak protection
- Not stated
- Split tunnelling
- Yes by access route, destination domain, application, video streaming apps; Linux: route/domain only
- Ad and malware blocker
- Not stated
- Two-factor sign-in
- Yes OTP, smart cards, software tokens
- Security audits
- Not stated
- Bug bounty
- Not stated
Privacy
- No-logs policy
- Not stated
- Independent no-logs audit
- Not stated
- Data retention
- as long as needed per legal basis; call recordings/transcripts up to 180 days
- Shared with third parties
- affiliates, service providers (hosting, analytics, payment), ad networks, partners, authorities when required
- Trackers on the website
- Google Analytics; ad cookies
- Transparency report
- Not stated
- Warrant canary
- Not stated
- Law enforcement requests
- government/law-enforcement request handling process (PDF linked)
- Anonymous sign-up
- No
- GDPR / data protection officer
- Yes (dpo@paloaltonetworks.com); EU-US DPF, CBPR/PRP, TRUSTe
- Privacy policy updated
- 2026-08-27
What the privacy policy says is collected
Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.
- Emailcontact/account data✕ Yes
- Connection IPNot stated
- Session timesNot stated
- Device infowebsite: device/browser, IP✕ Yes
- App analyticsGoogle Analytics on site✕ Yes
Apps and devices
- WindowsWindows 10/11, x64/x86/ARM64; Windows 365 Cloud PC✓ Yes
- macOSmacOS 10.15-27✓ Yes
- LinuxRHEL, Ubuntu, Fedora, Rocky; CLI and GNOME UI✓ Yes
- iOSiOS/iPadOS✓ Yes
- AndroidAndroid 8-16; ChromeOS via Android app✓ Yes
- Android TVNot stated
- Fire TVNot stated
- Apple TVNot stated
- ChromebookChrome OS with Android apps✓ Yes
- Smart TVNot stated
- RoutersNot stated
- NASNot stated
- Raspberry PiRaspbian, IoT, GP 6.0/6.1✓ Yes
- Game consolesNot stated
- Browser extensions
- Not stated
- App Store rating
- 4.2
- Google Play rating
- 2.4 (5.46K reviews)
- Google Play installs
- 1M+
Speed, streaming and gaming
- 10 Gbps servers
- Not stated
- Netflix
- Not stated
- BBC iPlayer
- Not stated
- Disney+
- Not stated
- Prime Video
- Not stated
- Gaming features
- Not stated
- Torrenting
- Not stated
Support
- Live chat
- Not stated
- Live chat 24/7
- Not stated
- Email / tickets
- Yes support portal
- Phone
- Partial sales contact
- Telegram
- Not stated
- Not stated
- Server status page
- Not stated
For teams and business
- SSO / SAML
- Yes SAML
- Admin panel
- Yes via NGFW/Panorama/Prisma Access
- Dedicated gateway
- Yes customer NGFW gateways
- Zero-trust access (ZTNA)
- Yes device posture (HIP) + identity-based access; client and clientless
- Identity providers
- LDAP
- SAML
- Kerberos
- RADIUS
- TACACS+
- client certs
- OTP/smart card MFA
What users say
Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.
-
Trustpilot
3.48 of 5, smoothed
From 7 collected reviews (raw average 2.14; all VPNs 3.66).
The company replied to 0 of 5 negative reviews (1–2 stars).
-
App Store
2.14 of 5, smoothed
From 151 collected reviews (raw average 1.68; all VPNs 3.54). Last 90 days: 1.00 from 2.
-
Google Play
2.47 of 5, smoothed
From 400 collected reviews (raw average 2.29; all VPNs 3.90). Last 90 days: 3.08 from 13.
The company replied to 0 of 261 negative reviews (1–2 stars).
Ratings shown on the platforms themselves: Trustpilot TrustScore 2.4 (7 reviews); App Store (US) 4.39 (2758 ratings); Google Play 2.4 (5.46K ratings).
Reviews per month, last 12 months
45 Reddit and forum threads mention Palo Alto GlobalProtect (titles and search snippets only).
Latest reviews and related rankings
Latest reviews
Short excerpts with a link to the original. We do not reproduce reviews in full.
App Store · 1★ · 03 Aug 2026 · US
Worse “security” app ever
App Store · 1★ · 28 Jul 2026 · US
6.3.3 needs to be removed from App Store
App Store · 1★ · 25 Mar 2026 · US
iPhones unavailable to connect
Google Play · 5★ · 14 Oct 2026
Excellent
Google Play · 5★ · 11 Oct 2026
excellent
Google Play · 5★ · 01 Oct 2026
Easy to use for work. never an issue so far.
Trustpilot · 1★ · 12 Apr 2026 · HR
This business is very shady and engages…
Original reviewTrustpilot · 2★ · 12 Jun 2025 · NL
Technically their products are solid
Original reviewTrustpilot · 1★ · 27 Mar 2025 · US
End Partnership with InfoExpress NOW!
Original review
Rankings by user reviews
In our rankings
Palo Alto GlobalProtect appears on 4 topic pages. Its place on each:
Same owner
Also similar to Palo Alto GlobalProtect
Owner and jurisdiction
Tools for Palo Alto GlobalProtect
Sources and changes
Collected 2026-10-15. No changes recorded since the first import.
- Website
- https://paloaltonetworks.com
- Pages checked
- https://www.paloaltonetworks.com/sase/globalprotect; https://www.paloaltonetworks.com/sase/access; https://www.paloaltonetworks.com/resources/datasheets/globalprotect-datasheet; https://www.paloaltonetworks.com/legal-notices/privacy
- Other sources used
- protocols: https://docs.paloaltonetworks.com/globalprotect/administration/globalprotect-gateways/configure-a-globalprotect-gateway; split_tunneling: https://docs.paloaltonetworks.com/globalprotect/administration/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways; platforms: https://docs.paloaltonetworks.com/compatibility-matrix/reference/globalprotect/where-can-i-install-the-globalprotect-app; servers/countries/mena: https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-overview/list-of-prisma-access-locations; play_rating/play_installs: https://play.google.com/store/apps/details?id=com.paloaltonetworks.globalprotect (SERP snippet); appstore_rating: https://apps.apple.com/za/app/1400555706?see-all=reviews (SERP snippet); client UI languages EN/ES/FR/DE/ZH/JA per https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000Clqd (not support languages)
- Pricing page: none (contact sales; licensing guide https://www.paloaltonetworks.com/resources/datasheets/prisma-access-licensing-guide)
- Privacy policy
- Terms of service
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