Palo Alto GlobalProtect / Prisma Access review: score, privacy and prices
out of 10not in the main ranking (too little published data)
Business VPN / ZTNA median 2.5
- Business VPN / ZTNA
- Jurisdiction:USA, 5 Eyes
- Owner:Palo Alto Networks, Inc. (NASDAQ: PANW)
- Data completeness60%
- Checked2026-10-15
In 10 seconds
Strongest against its segment
- Security and protocols2.1 vs 1.8
- Network and streaming2.8 vs 2.8
- Platforms and support3.8 vs 3.9
Weakest against its segment
- Price and fair terms0.0 vs 3.4
- Privacy and jurisdiction0.0 vs 2.3
- Censorship bypass0.0 vs 0.5
- Jurisdiction in the 5 Eyes alliance
Compare Palo Alto GlobalProtect / Prisma Access side by side with other VPNs
How the score adds up
Six sub-scores, each against the median of Business VPN / ZTNA services in the main ranking (None services). Open a line to see which published facts earned points and which were missing or not disclosed.
Palo Alto GlobalProtect / Prisma Accesssegment median
-
Privacy and jurisdiction30% of the score · segment median 2.30.0
What earned points
- No-logs policy +2
- Independent no-logs audit +3
- No-logs confirmed in court +1
- Warrant canary +1
- Transparency report +1
- Sign-up without email +1.5
- Account number sign-up +0.5
- Stores connection IP (penalty) −3
- Public incident (penalty) −2
-
Security and protocols20% of the score · segment median 1.82.1
What earned points
- Kill switch +2
- DNS leak protection +1.5
- RAM-only servers +1
- Post-quantum encryption +1
- Perfect forward secrecy +0.5
- Security audit +2
- Open-source clients +1.5
- 2FA +1
- Multi-hop +1
- Bug bounty +1
- Only PPTP / L2TP (penalty) −2
-
Price and fair terms15% of the score · segment median 3.40.0
What earned points
- Free plan +1.5
- Free trial +1
- Trial without a card +1
- Crypto payments +1
- Cash payments +0.5
-
Censorship bypass15% of the score · segment median 0.50.0
What earned points
- Stealth / obfuscation +2
- VLESS / Reality +1.5
- Trojan +1
- Hysteria2 +1
- Shadowsocks +1
- AmneziaWG +1
- obfs4 +0.5
- TUIC +0.5
- NaiveProxy +0.5
- Mirrors or Telegram channel +0.5
- VoIP in the UAE (claimed) +0.5
- Manual configs +0.5
-
Network and streaming10% of the score · segment median 2.82.8
What earned points
- 10 Gbps servers +1
- Dedicated IP +0.5
- Port forwarding +0.5
- MENA locations +0.5
- Torrenting allowed +1
-
Platforms and support10% of the score · segment median 3.93.8
What earned points
- Routers +1
- Browser extensions +0.5
- Split tunneling +1
- Ad / tracker blocker +1
- 24/7 live chat +2
- live chat +0.5
- Support on Telegram +0.5
- Status page +0.5
Palo Alto GlobalProtect / Prisma Access pricing
Palo Alto GlobalProtect / Prisma Access does not publish a paid price we could read. Free plan: No. Market median across the main ranking: €3.13 a month.
All plans as published
| Plan | Term | Price for term | Renewal price | Renewal term |
|---|---|---|---|---|
| Enterprise license (GlobalProtect gateway subscription / Prisma Access Mobile User), quote-based | contract | quote | quote | contract |
Refunds, trial and payment
- Refund window
- Not stated
- Free trial
- Not stated
- Auto-renewal
- Not stated
- Payment methods
- invoice/contract via sales or partners
Everything Palo Alto GlobalProtect / Prisma Access publishes
Every fact we collected about Palo Alto GlobalProtect / Prisma Access, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.
Company
- Legal entity
- Palo Alto Networks, Inc.
- Registered in
- USA
- Address
- 3000 Tannery Way, Santa Clara, CA 95054, USA
- Parent company
- Palo Alto Networks, Inc. (NASDAQ: PANW)
- Related brands
- Prisma Access
- Prisma SASE
- GlobalProtect
- Prisma Agent
- NGFW
- Surveillance alliance (5/9/14 Eyes)
- 5
- Website languages
- EN
- Currencies on the site
- none
Plans, prices and add-ons
- Plans
- enterprise licences (quote)
- Cheapest price a month
- Not stated
- Monthly plan
- Not stated
- Lifetime plan
- Not stated
- Family plan
- Not stated
- Business price per user
- quote only
Discounts and programmes
- Discount shown
- No
- Sale running when checked
- No
- Student discount
- Not stated
Limits and restrictions
- Devices at once
- Not stated
Free plan
- Free plan
- No
- Free data
- Not stated
- Ads in the free plan
- Not stated
Payment and subscription
- Payment methods
- invoice/contract via sales or partners
- PayPal
- Not stated
- Cryptocurrency
- No
- Cash
- Not stated
- Gift cards
- Not stated
- Auto-renewal by default
- Not stated
- Email needed to sign up
- Not stated
- Account-number login
- No
- Money-back guarantee, days
- Not stated
Free trial terms
- Trial length
- Not stated
- Where the trial is offered
- site (test drives / meet with sales)
- Instead of a trial
- SASE test drives; sales demo
- Card needed for the trial
- Not stated
Server locations
- Countries
- 100+ Prisma Access locations worldwide
- Servers
- Not stated
- Server countries
- Not stated
- Middle East and North Africa
- Prisma Access: Bahrain (Manama)
- Egypt (Cairo)
- Kuwait (Al Ahmadi)
- Qatar (Doha)
- Saudi Arabia (Riyadh)
- UAE (Dubai)
- Jordan (Amman)
- Israel (Tel Aviv, Jerusalem)
- Virtual locations
- Not stated
- P2P servers
- Not stated
- Obfuscated servers
- Not stated
Network features
- RAM-only servers
- Not stated
- IPv6
- Not stated
- Dedicated IP
- Not stated
- Static IP
- Not stated
- Residential IP
- Not stated
- Double VPN / multi-hop
- Not stated
- Tor over VPN
- Not stated
- SOCKS5 proxy
- Not stated
- Smart DNS
- Not stated
Protocols and encryption
- WireGuardIPSec or SSL tunnel✕ No
- OpenVPNIPSec or SSL tunnel✕ No
- IKEv2NGFW gateways support IPSec and IKEv2✓ Yes
- L2TP/IPsecNot stated
- SSTPNot stated
- SoftEtherNot stated
- Own protocolstandard IPSec/IKEv2 and SSL/TLS tunnels✕ No
- VLESS / Reality✕ No
- VMess✕ No
- Trojan✕ No
- Shadowsocks✕ No
- Hysteria2✕ No
- TUICNot stated
- NaiveProxyNot stated
- obfs4Not stated
- AmneziaWGNot stated
- Other protocols
- IPsec
- Encryption
- IPSec or SSL/TLS tunnels
- Perfect forward secrecy
- Not stated
- Post-quantum encryption
- Not stated
- Manual configuration files
- Not stated
- Open-source apps
- Not stated
Censorship and blocking
- Obfuscation (stealth mode)
- Not stated
- Countries it claims to work in
- Not stated
- Mirror sites or Telegram channel
- Not stated
- Calls in the UAE
- Not stated
Security
- Kill switch
- Yes always-on (GlobalProtect)
- DNS leak protection
- Not stated
- Split tunnelling
- Yes by access route, destination domain, application, video streaming apps; Linux: route/domain only
- Ad and malware blocker
- Not stated
- Two-factor sign-in
- Yes MFA: OTP, smart cards
- Security audits
- Not stated
- Bug bounty
- Not stated
- Certifications
- SOC 2; trust center linked
Privacy
- No-logs policy
- Not stated
- Independent no-logs audit
- Not stated
- Data retention
- as long as needed per legal basis; call recordings/transcripts up to 180 days
- Shared with third parties
- affiliates, service providers (hosting, analytics, payment), ad networks, partners, authorities when required
- Trackers on the website
- Google Analytics; ad cookies
- Transparency report
- Not stated
- Warrant canary
- Not stated
- Law enforcement requests
- government/law-enforcement request handling process (PDF linked)
- Anonymous sign-up
- No
- GDPR / data protection officer
- Yes (dpo@paloaltonetworks.com); EU-US DPF, CBPR/PRP, TRUSTe
- Privacy policy updated
- 2026-08-27
What the privacy policy says is collected
Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.
- Emailcontact/account data✕ Yes
- Connection IPNot stated
- Session timesNot stated
- Device infowebsite: device/browser, IP✕ Yes
- App analyticsGoogle Analytics on site✕ Yes
Apps and devices
- WindowsWindows 10/11, x64/x86/ARM64; Windows 365 Cloud PC✓ Yes
- macOSmacOS 10.15-27✓ Yes
- LinuxRHEL, Ubuntu, Fedora, Rocky; CLI and GNOME UI✓ Yes
- iOSiOS/iPadOS✓ Yes
- AndroidAndroid 8-16; ChromeOS via Android app✓ Yes
- Android TVNot stated
- Fire TVNot stated
- Apple TVNot stated
- ChromebookChrome OS with Android apps✓ Yes
- Smart TVNot stated
- RoutersNot stated
- NASNot stated
- Raspberry PiRaspbian, IoT, GP 6.0/6.1✓ Yes
- Game consolesNot stated
- Browser extensions
- Not stated
- App Store rating
- 4.2
- Google Play rating
- 2.4 (5.46K reviews)
- Google Play installs
- 1M+
Speed, streaming and gaming
- 10 Gbps servers
- Not stated
- Netflix
- Not stated
- BBC iPlayer
- Not stated
- Disney+
- Not stated
- Prime Video
- Not stated
- Gaming features
- Not stated
- Torrenting
- Not stated
Support
- Live chat
- Not stated
- Live chat 24/7
- Not stated
- Email / tickets
- Yes support portal
- Phone
- Partial sales contact
- Telegram
- Not stated
- Not stated
- Server status page
- Not stated
- Uptime guarantee (SLA)
- 99.999%
For teams and business
- SSO / SAML
- Yes SAML, via GlobalProtect
- Admin panel
- Yes
- API
- Yes Prisma Access Insights APIs
- Zero-trust access (ZTNA)
- Yes SASE / ZTNA (cloud-delivered), device posture + identity
- Identity providers
- LDAP
- SAML
- Kerberos
- RADIUS
- TACACS+
- client certs
What users say
Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.
-
Trustpilot
3.48 of 5, smoothed
From 7 collected reviews (raw average 2.14; all VPNs 3.66).
The company replied to 0 of 5 negative reviews (1–2 stars).
-
App Store
2.14 of 5, smoothed
From 151 collected reviews (raw average 1.68; all VPNs 3.54). Last 90 days: 1.00 from 2.
-
Google Play
2.47 of 5, smoothed
From 400 collected reviews (raw average 2.29; all VPNs 3.90). Last 90 days: 3.08 from 13.
The company replied to 0 of 261 negative reviews (1–2 stars).
Ratings shown on the platforms themselves: Trustpilot TrustScore 2.4 (7 reviews); App Store (US) 4.39 (2758 ratings); Google Play 2.4 (5.46K ratings).
Reviews per month, last 12 months
31 Reddit and forum threads mention Palo Alto GlobalProtect / Prisma Access (titles and search snippets only).
Latest reviews and related rankings
Latest reviews
Short excerpts with a link to the original. We do not reproduce reviews in full.
App Store · 1★ · 03 Aug 2026 · US
Worse “security” app ever
App Store · 1★ · 28 Jul 2026 · US
6.3.3 needs to be removed from App Store
App Store · 1★ · 25 Mar 2026 · US
iPhones unavailable to connect
Google Play · 5★ · 14 Oct 2026
Excellent
Google Play · 5★ · 11 Oct 2026
excellent
Google Play · 5★ · 01 Oct 2026
Easy to use for work. never an issue so far.
Trustpilot · 1★ · 12 Apr 2026 · HR
This business is very shady and engages…
Original reviewTrustpilot · 2★ · 12 Jun 2025 · NL
Technically their products are solid
Original reviewTrustpilot · 1★ · 27 Mar 2025 · US
End Partnership with InfoExpress NOW!
Original review
Rankings by user reviews
In our rankings
Palo Alto GlobalProtect / Prisma Access appears on 4 topic pages. Its place on each:
Similar VPNs
- NCP engineering0.95
Same owner
Also similar to Palo Alto GlobalProtect / Prisma Access
Owner and jurisdiction
Tools for Palo Alto GlobalProtect / Prisma Access
Sources and changes
Collected 2026-10-15. No changes recorded since the first import.
- Website
- https://paloaltonetworks.com
- Pages checked
- https://www.paloaltonetworks.com/sase/globalprotect; https://www.paloaltonetworks.com/sase/access; https://www.paloaltonetworks.com/resources/datasheets/globalprotect-datasheet; https://www.paloaltonetworks.com/legal-notices/privacy
- Other sources used
- protocols: https://docs.paloaltonetworks.com/globalprotect/administration/globalprotect-gateways/configure-a-globalprotect-gateway; split_tunneling: https://docs.paloaltonetworks.com/globalprotect/administration/globalprotect-gateways/split-tunnel-traffic-on-globalprotect-gateways; platforms: https://docs.paloaltonetworks.com/compatibility-matrix/reference/globalprotect/where-can-i-install-the-globalprotect-app; servers/countries/mena: https://docs.paloaltonetworks.com/prisma-access/administration/prisma-access-overview/list-of-prisma-access-locations; play_rating/play_installs: https://play.google.com/store/apps/details?id=com.paloaltonetworks.globalprotect (SERP snippet); appstore_rating: https://apps.apple.com/za/app/1400555706?see-all=reviews (SERP snippet); client UI languages EN/ES/FR/DE/ZH/JA per https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000Clqd (not support languages)
- Pricing page: none (contact sales; licensing guide https://www.paloaltonetworks.com/resources/datasheets/prisma-access-licensing-guide)
- Privacy policy
- Terms of service
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