remote.it review: score, privacy and prices
1.05
out of 10not in the main ranking (too little published data)
Business VPN / ZTNA median 2.5
- Business VPN / ZTNA
- Jurisdiction:USA, 5 Eyes
- Data completeness73%
- Checked2026-10-15
- Trial without a card
- Free plan
Red flag: Stores connection IP addresses. A red flag caps the score at 6.0.
In 10 seconds
Strongest against its segment
- Platforms and support3.8 vs 3.9
- Price and fair terms3.0 vs 3.4
- Censorship bypass0.0 vs 0.5
Weakest against its segment
- Network and streaming0.0 vs 2.8
- Privacy and jurisdiction0.0 vs 2.3
- Security and protocols1.1 vs 1.8
- Jurisdiction in the 5 Eyes alliance
- Stores session times
- Stores connection IP addresses
How the score adds up
Six sub-scores, each against the median of Business VPN / ZTNA services in the main ranking (None services). Open a line to see which published facts earned points and which were missing or not disclosed.
remote.itsegment median
-
Privacy and jurisdiction30% of the score · segment median 2.30.0
What earned points
- No-logs policy +2
- Independent no-logs audit +3
- No-logs confirmed in court +1
- Warrant canary +1
- Transparency report +1
- Sign-up without email +1.5
- Account number sign-up +0.5
- Stores connection IP (penalty) −3
- Public incident (penalty) −2
-
Security and protocols20% of the score · segment median 1.81.1
What earned points
- Kill switch +2
- DNS leak protection +1.5
- RAM-only servers +1
- Post-quantum encryption +1
- Perfect forward secrecy +0.5
- Security audit +2
- Open-source clients +1.5
- 2FA +1
- Multi-hop +1
- Bug bounty +1
- Only PPTP / L2TP (penalty) −2
-
Price and fair terms15% of the score · segment median 3.43.0
What earned points
- Free plan +1.5
- Free trial +1
- Trial without a card +1
- Crypto payments +1
- Cash payments +0.5
-
Censorship bypass15% of the score · segment median 0.50.0
What earned points
- Stealth / obfuscation +2
- VLESS / Reality +1.5
- Trojan +1
- Hysteria2 +1
- Shadowsocks +1
- AmneziaWG +1
- obfs4 +0.5
- TUIC +0.5
- NaiveProxy +0.5
- Mirrors or Telegram channel +0.5
- VoIP in the UAE (claimed) +0.5
- Manual configs +0.5
-
Network and streaming10% of the score · segment median 2.80.0
What earned points
- 10 Gbps servers +1
- Dedicated IP +0.5
- Port forwarding +0.5
- MENA locations +0.5
- Torrenting allowed +1
-
Platforms and support10% of the score · segment median 3.93.8
What earned points
- Routers +1
- Browser extensions +0.5
- Split tunneling +1
- Ad / tracker blocker +1
- 24/7 live chat +2
- live chat +0.5
- Support on Telegram +0.5
- Status page +0.5
remote.it pricing
The cheapest way in is €8.60 a month, paid upfront for the longest term. After that term, remote.it renews at its standard price. Market median across the main ranking: €3.13 a month.
All plans as published
| Plan | Term | Price for term | Per month | € / month | Renewal price | Renewal term |
|---|---|---|---|---|---|---|
| Personal | 1 mo | $0.00 | $0.00 | €0.00 | $0.00 | 1 mo |
| Professional (monthly) | 1 mo | 12 per license | — | — | 12 | 1 mo |
| Professional (annual) | 12 mo | 120 per license | — | — | 120 | 12 mo |
| Business (monthly) | 1 mo | 30 per license | — | — | 30 | 1 mo |
| Business (annual) | 12 mo | 300 per license | — | — | 300 | 12 mo |
| Fleet | 1 mo | 250 per license | — | — | — | — |
| Enterprise | custom | custom | — | — | custom | custom |
Refunds, trial and payment
- Refund window
- Not stated
- Free trial
- 0 days
- Card needed for trial
- No
- Auto-renewal
- Not stated
- How to cancel
- anytime in account (prorated)
- Payment methods
- card (Stripe)
- Renewal note
- cancel/upgrade/downgrade anytime with prorated credits
Everything remote.it publishes
Every fact we collected about remote.it, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.
Company
- Legal entity
- remot3.it, Inc.
- Registered in
- US
- Address
- 1309 Ross Street, Suite A, Petaluma, CA 94954, USA
- Surveillance alliance (5/9/14 Eyes)
- 5
- Website languages
- EN; JA (ja.remote.it)
- Right-to-left languages
- No
- Currencies on the site
- USD
Plans, prices and add-ons
- Plans
- Personal
- Professional
- Business
- Fleet
- Enterprise
- Billing terms
- 1m; 12m
- Cheapest price a month
- 10 (Professional annual, per license)
- Monthly plan
- 12 (Professional, per license)
- 1-year plan, total
- 120 (Professional, per license)
- 1-year plan, a month
- $10.00
- Lifetime plan
- No
- Renewal
- cancel/upgrade/downgrade anytime with prorated credits
- Family plan
- Not stated
- Business price per user
- 10-25 USD/license/mo (Professional/Business annual); Fleet 250/license
- Business minimum seats
- 1
- Prices seen from other countries
- USD: Personal free (5 devices)
- Professional $10/mo per license annual ($120/yr)
- Business $25/mo per license annual ($300/yr)
- Fleet $250/mo per license
- annual −17%
- Other add-ons
- Dedicated proxy (single-tenant, price on request)
Discounts and programmes
- Discount shown
- ~17% annual vs monthly
- Student discount
- Yes education/research: 80% off Enterprise (incl. 500 users)
- Affiliate programme
- No not on pricing page
Limits and restrictions
- Devices at once
- 5 base + 3/license (Pro), +10/license (Business), +100/license (Fleet)
- Features locked to higher plans
- SAML/IdPs, custom roles, scripting, unrestricted API from Business
- bulk registration in Fleet
- dedicated proxy/custom portals Enterprise
Free plan
- Free plan
- Yes Personal
- Free data
- Not stated
- Free devices
- 5 devices, 1 user
- Ads in the free plan
- Not stated
- Other free plan terms
- non-commercial use only
- 7-day activity logs
- community support
- no credit card
Payment and subscription
- Payment methods
- card (Stripe)
- Bank card
- Yes
- PayPal
- Not stated
- Cryptocurrency
- Not stated
- Cash
- Not stated
- Gift cards
- Not stated
- Auto-renewal by default
- Not stated
- How to cancel
- anytime in account (prorated)
- Email needed to sign up
- Yes
- Account-number login
- Not stated
- Money-back guarantee, days
- Not stated
Free trial terms
- Trial length
- 0 days
- Instead of a trial
- free Personal plan
- Card needed for the trial
- No
Server locations
- Countries
- Not stated
- Servers
- Not stated
- Server countries
- Not stated
- Middle East and North Africa
- Not stated
- Virtual locations
- Not stated
- Own servers
- No brokered P2P; relays/proxies on AWS
- P2P servers
- Not stated
- Obfuscated servers
- Not stated
Network features
- RAM-only servers
- Not stated
- IPv6
- Not stated
- Dedicated IP
- Not stated
- Static IP
- Not stated
- Residential IP
- Not stated
- Double VPN / multi-hop
- Not stated
- Tor over VPN
- Not stated
- SOCKS5 proxy
- Yes SOCKS proxy product
- Smart DNS
- Not stated
Protocols and encryption
- WireGuardown P2P UDP tunnel, ports 5959-5970✕ No
- OpenVPNown P2P tunnel✕ No
- IKEv2own P2P tunnel✕ No
- L2TP/IPsecNot stated
- SSTPNot stated
- SoftEtherNot stated
- Own protocolRemote.It peer-to-peer tunnel (outbound-only)✓ Yes
- VLESS / RealityNot stated
- VMessNot stated
- TrojanNot stated
- ShadowsocksNot stated
- Hysteria2Not stated
- TUICNot stated
- NaiveProxyNot stated
- obfs4Not stated
- AmneziaWGNot stated
- Encryption
- end-to-end encrypted (claim)
- Perfect forward secrecy
- Not stated
- Post-quantum encryption
- Not stated
- Manual configuration files
- Not stated
- Open-source apps
- Not stated
Censorship and blocking
- Obfuscation (stealth mode)
- Not stated
- Countries it claims to work in
- Not stated
- Mirror sites or Telegram channel
- Not stated
- Calls in the UAE
- Not stated
Security
- Kill switch
- Not stated
- DNS leak protection
- Not stated
- Split tunnelling
- Not stated
- Ad and malware blocker
- Not stated
- Two-factor sign-in
- Not stated
- Security audits
- Not stated
- Bug bounty
- Not stated
Privacy
- No-logs policy
- No does not inspect/store application content; keeps activity logs
- Independent no-logs audit
- Not stated
- Data retention
- operational logs 7d (Pro) / 30d (Business) / up to 1y (Enterprise); account on request
- Shared with third parties
- AWS, Stripe, HubSpot, Google, Microsoft; no selling
- Trackers on the website
- Google Analytics 4
- Microsoft Clarity
- HubSpot
- Transparency report
- Not stated
- Warrant canary
- Not stated
- Law enforcement requests
- no voluntary disclosure
- responds only as legally required
- notifies customers where permitted
- Anonymous sign-up
- Not stated
- GDPR / data protection officer
- no DPO; legal@remote.it / privacy@remote.it
- Privacy policy updated
- 2026-07-16
What the privacy policy says is collected
Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.
- Email✕ Yes
- Connection IPnetwork metadata✕ Yes
- Session timesconnection timestamps✕ Yes
- Device info✕ Yes
- App analyticsGA4 after consent, MS Clarity✕ Yes
Apps and devices
- Windowsdesktop app✓ Yes
- macOSdesktop app✓ Yes
- Linuxagent✓ Yes
- iOSmobile app✓ Yes
- Androidmobile app✓ Yes
- Android TVNot stated
- Fire TVNot stated
- Apple TVNot stated
- ChromebookNot stated
- Smart TVNot stated
- Routersgateways (agent)✓ Yes
- NASNot stated
- Raspberry Pi✓ Yes
- Game consolesNot stated
- Browser extensions
- Not stated
Speed, streaming and gaming
- 10 Gbps servers
- Not stated
- Netflix
- Not stated
- BBC iPlayer
- Not stated
- Disney+
- Not stated
- Prime Video
- Not stated
- Gaming features
- Not stated
- Torrenting
- Not stated
Support
- Live chat
- No community forum / email / Slack & phone for Enterprise
- Live chat 24/7
- No
- Email / tickets
- Yes Business+ email; contact form
- Phone
- Yes Enterprise priority (Slack/phone)
- Telegram
- Not stated
- Not stated
- Discord or forum
- Yes forum.remote.it
- Support languages
- EN
- Help articles
- Yes docs.remote.it
- Server status page
- Not stated
For teams and business
- SSO / SAML
- Yes Google SSO; SAML on Business/Enterprise
- Admin panel
- Yes management console, org roles
- API
- Yes scripting API, CLI
- Dedicated gateway
- Yes Enterprise dedicated proxy
- Zero-trust access (ZTNA)
- Yes zero-trust per-service access, outbound-only agent, no open ports
- Identity providers
- SAML
- select IdPs
What users say
Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.
-
App Store
3.60 of 5, smoothed
From 8 collected reviews (raw average 4.00; all VPNs 3.54).
-
Google Play
3.81 of 5, smoothed
From 35 collected reviews (raw average 3.69; all VPNs 3.90). Last 90 days: 5.00 from 1.
The company replied to 3 of 9 negative reviews (1–2 stars).
Ratings shown on the platforms themselves: App Store (US) 4.06 (18 ratings); Google Play 4.2 (166 ratings).
Reviews per month, last 12 months
48 Reddit and forum threads mention remote.it (titles and search snippets only).
Latest reviews and related rankings
Latest reviews
Short excerpts with a link to the original. We do not reproduce reviews in full.
App Store · 1★ · 10 Dec 2023 · US
Great app but not working
App Store · 1★ · 26 Jan 2022 · US
Requires payment
App Store · 5★ · 07 Feb 2021 · GB
Best remote access software
Google Play · 5★ · 25 Sep 2026
really useful, thanks.
Google Play · 1★ · 04 Feb 2026
straight off the bat you need to sign in. this kills it for me.
Google Play · 4★ · 06 Apr 2025
good
Rankings by user reviews
In our rankings
remote.it appears on 4 topic pages. Its place on each:
Similar VPNs
- Simply5 CloudLAN0.87
- NetFoundry1.19
- Twingate1.29
Cheaper with the same features
Higher score for the same money
- Netgate pfSense1.38
Owner and jurisdiction
Sources and changes
Collected 2026-10-15. No changes recorded since the first import.
- Website
- https://remote.it
- Pages checked
- ["https://remote.it", "https://remote.it/pricing", "https://remote.it/legal/privacy-policy"]
- Other sources used
- price_24m_pm/live_chat/support/dedicated_gateway/student_discount/trial_where: https://www.remote.it/pricing/; protocols/servers/encryption/own_servers/stealth: https://www.remote.it/technology/
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