Zscaler Private Access review: score, privacy and prices
0.80
out of 10not in the main ranking (too little published data)
Business VPN / ZTNA median 2.5
- Business VPN / ZTNA
- Jurisdiction:USA, 5 Eyes
- Owner:Zscaler, Inc.
- Data completeness47%
- Checked2026-10-15
In 10 seconds
Strongest against its segment
- Platforms and support3.8 vs 3.9
- Censorship bypass0.0 vs 0.5
- Security and protocols1.1 vs 1.8
Weakest against its segment
- Price and fair terms0.0 vs 3.4
- Network and streaming0.0 vs 2.8
- Privacy and jurisdiction0.7 vs 2.3
- Jurisdiction in the 5 Eyes alliance
How the score adds up
Six sub-scores, each against the median of Business VPN / ZTNA services in the main ranking (None services). Open a line to see which published facts earned points and which were missing or not disclosed.
Zscaler Private Accesssegment median
-
Privacy and jurisdiction30% of the score · segment median 2.30.7
What earned points
- No-logs policy +2
- Independent no-logs audit +3
- No-logs confirmed in court +1
- Warrant canary +1
- Transparency report +1
- Sign-up without email +1.5
- Account number sign-up +0.5
- Stores connection IP (penalty) −3
- Public incident (penalty) −2
-
Security and protocols20% of the score · segment median 1.81.1
What earned points
- Kill switch +2
- DNS leak protection +1.5
- RAM-only servers +1
- Post-quantum encryption +1
- Perfect forward secrecy +0.5
- Security audit +2
- Open-source clients +1.5
- 2FA +1
- Multi-hop +1
- Bug bounty +1
- Only PPTP / L2TP (penalty) −2
-
Price and fair terms15% of the score · segment median 3.40.0
What earned points
- Free plan +1.5
- Free trial +1
- Trial without a card +1
- Crypto payments +1
- Cash payments +0.5
-
Censorship bypass15% of the score · segment median 0.50.0
What earned points
- Stealth / obfuscation +2
- VLESS / Reality +1.5
- Trojan +1
- Hysteria2 +1
- Shadowsocks +1
- AmneziaWG +1
- obfs4 +0.5
- TUIC +0.5
- NaiveProxy +0.5
- Mirrors or Telegram channel +0.5
- VoIP in the UAE (claimed) +0.5
- Manual configs +0.5
-
Network and streaming10% of the score · segment median 2.80.0
What earned points
- 10 Gbps servers +1
- Dedicated IP +0.5
- Port forwarding +0.5
- MENA locations +0.5
- Torrenting allowed +1
-
Platforms and support10% of the score · segment median 3.93.8
What earned points
- Routers +1
- Browser extensions +0.5
- Split tunneling +1
- Ad / tracker blocker +1
- 24/7 live chat +2
- live chat +0.5
- Support on Telegram +0.5
- Status page +0.5
Zscaler Private Access pricing
Zscaler Private Access does not publish a paid price we could read. Free plan: No. Market median across the main ranking: €3.13 a month.
Refunds, trial and payment
- Refund window
- Not stated
- Free trial
- No demo on request
- Auto-renewal
- Not stated
- Payment methods
- Not stated
Everything Zscaler Private Access publishes
Every fact we collected about Zscaler Private Access, as the provider and reviewers state it. Empty fields are left out; key fields we could not find say “Not stated”. “Partial”: only on some platforms, servers or plans.
Company
- Legal entity
- Zscaler, Inc.
- Registered in
- USA
- Address
- 4401 Great America Parkway, Santa Clara, CA 95054, USA
- Related brands
- Zscaler Internet Access (ZIA)
- ZDX
- Zero Trust Exchange
- Surveillance alliance (5/9/14 Eyes)
- 5
- Website languages
- EN
- Currencies on the site
- none
Plans, prices and add-ons
- Plans
- Essentials Platform
- Zscaler Platform
- standalone ZPA (+ add-ons)
- Billing terms
- contract (quote)
- Cheapest price a month
- Not stated
- Monthly plan
- Not stated
- Lifetime plan
- Not stated
- Family plan
- Not stated
- Business price per user
- quote only
- Other add-ons
- ZPA add-ons: Autonomous App Segmentation
- AppProtection
- legacy app support
- Business Continuity
- Clientless
- Zero Trust Browser
- Privileged Remote Access
Discounts and programmes
- Student discount
- Not stated
Limits and restrictions
- Devices at once
- Not stated
Free plan
- Free plan
- No
- Free data
- Not stated
- Ads in the free plan
- Not stated
Payment and subscription
- PayPal
- Not stated
- Cryptocurrency
- Not stated
- Cash
- Not stated
- Gift cards
- Not stated
- Auto-renewal by default
- Not stated
- Email needed to sign up
- Not stated
- Account-number login
- Not stated
- Money-back guarantee, days
- Not stated
Free trial terms
- Trial length
- No demo on request
- Instead of a trial
- custom product demo
- Card needed for the trial
- Not stated
Server locations
- Countries
- Not stated
- Servers
- Not stated
- Server countries
- Not stated
- Middle East and North Africa
- Not stated
- Virtual locations
- Not stated
- P2P servers
- Not stated
- Obfuscated servers
- Not stated
Network features
- RAM-only servers
- Not stated
- IPv6
- Not stated
- Dedicated IP
- Not stated
- Static IP
- Not stated
- Residential IP
- Not stated
- Double VPN / multi-hop
- Not stated
- Tor over VPN
- Not stated
- SOCKS5 proxy
- Not stated
- Smart DNS
- Not stated
Protocols and encryption
- WireGuardbrokered app connections, not network VPN✕ No
- OpenVPN✕ No
- IKEv2✕ No
- L2TP/IPsecNot stated
- SSTPNot stated
- SoftEtherNot stated
- Own protocolZscaler Zero Trust Exchange brokered app connections✓ Yes
- VLESS / RealityNot stated
- VMessNot stated
- TrojanNot stated
- ShadowsocksNot stated
- Hysteria2Not stated
- TUICNot stated
- NaiveProxyNot stated
- obfs4Not stated
- AmneziaWGNot stated
- Perfect forward secrecy
- Not stated
- Post-quantum encryption
- Not stated
- Manual configuration files
- Not stated
- Open-source apps
- Not stated
Censorship and blocking
- Obfuscation (stealth mode)
- Not stated
- Countries it claims to work in
- Not stated
- Mirror sites or Telegram channel
- Not stated
- Calls in the UAE
- Not stated
Security
- Kill switch
- Not stated
- DNS leak protection
- Not stated
- Split tunnelling
- Not stated
- Ad and malware blocker
- Yes inline threat inspection, sandbox (platform)
- Two-factor sign-in
- Not stated
- Security audits
- Not stated
- Bug bounty
- Not stated
Privacy
- No-logs policy
- Not stated
- Independent no-logs audit
- Not stated
- Shared with third parties
- partners, service providers (Intellimize, Microsoft Clarity), authorities if required
- Trackers on the website
- Intellimize
- Microsoft Clarity
- cookies
- Transparency report
- Yes privacy-compliance/transparency-report
- Warrant canary
- Not stated
- Anonymous sign-up
- Not stated
- GDPR / data protection officer
- Data privacy form; no DPO named
- Privacy policy updated
- 2026-08-01
What the privacy policy says is collected
Yes: collected. No: not collected. Partial: kept briefly or only in part. Not stated: the policy does not say.
- Connection IPNot stated
- Session timesNot stated
Apps and devices
- WindowsZscaler Client Connector✓ Yes
- macOSClient Connector✓ Yes
- LinuxClient Connector✓ Yes
- iOSClient Connector✓ Yes
- AndroidClient Connector; also Android on ChromeOS✓ Yes
- Android TVNot stated
- Fire TVNot stated
- Apple TVNot stated
- ChromebookAndroid on ChromeOS✓ Yes
- Smart TVNot stated
- RoutersNot stated
- NASNot stated
- Raspberry PiNot stated
- Game consolesNot stated
- Browser extensions
- clientless Browser Access (no extension)
Speed, streaming and gaming
- 10 Gbps servers
- Not stated
- Netflix
- Not stated
- BBC iPlayer
- Not stated
- Disney+
- Not stated
- Prime Video
- Not stated
- Gaming features
- Not stated
- Torrenting
- Not stated
Support
- Live chat
- Not stated
- Live chat 24/7
- Not stated
- Email / tickets
- Yes help.zscaler.com/contact-support
- Phone
- Not stated
- Telegram
- Not stated
- Not stated
- Help articles
- help.zscaler.com
- Server status page
- Not stated
For teams and business
- SSO / SAML
- Not stated
- Admin panel
- Yes policy management
- Dedicated gateway
- Yes Private Service Edge (on-prem)
- Zero-trust access (ZTNA)
- Yes user-to-app brokered ZTNA; apps not exposed to internet
What users say
Reviews never change our score. Ratings are smoothed: a source’s average across all VPNs counts as 50 extra reviews, so a few five-star reviews cannot outrank thousands.
-
Trustpilot
3.11 of 5, smoothed
From 15 collected reviews (raw average 1.27; all VPNs 3.66). Last 90 days: 1.00 from 2.
The company replied to 0 of 14 negative reviews (1–2 stars).
-
App Store
3.06 of 5, smoothed
From 28 collected reviews (raw average 2.21; all VPNs 3.54). Last 90 days: 1.00 from 1.
Ratings shown on the platforms themselves: Trustpilot TrustScore 2.0 (15 reviews); App Store (US) 2.46 (140 ratings).
Reviews per month, last 12 months
34 Reddit and forum threads mention Zscaler Private Access (titles and search snippets only).
Latest reviews and related rankings
Latest reviews
Short excerpts with a link to the original. We do not reproduce reviews in full.
App Store · 1★ · 07 Aug 2026 · US
No reason for certain blocks
App Store · 5★ · 09 Jun 2026 · US
Works well
App Store · 5★ · 08 Jun 2026 · US
Works great now a days
Trustpilot · 1★ · 17 Aug 2026 · AU
terrible cant even use school websites…
Original reviewTrustpilot · 1★ · 17 Aug 2026 · AU
i hate this company.
Original reviewTrustpilot · 1★ · 14 Jul 2026 · US
If you want junk that’ll destroy your business, this is it!!!
Original review
Rankings by user reviews
In our rankings
Zscaler Private Access appears on 3 topic pages. Its place on each:
Similar VPNs
Also similar to Zscaler Private Access
Owner and jurisdiction
Sources and changes
Collected 2026-10-15. No changes recorded since the first import.
- Website
- https://zscaler.com
- Pages checked
- https://www.zscaler.com/products-and-solutions/zscaler-private-access; https://www.zscaler.com/pricing-and-plans; https://www.zscaler.com/privacy-compliance/overview; https://www.zscaler.com/privacy-compliance/company-privacy-policy; https://help.zscaler.com (JS-only)
- Other sources used
- windows: https://help.zscaler.com/eos-eol/supported-versions; macos: https://help.zscaler.com/eos-eol/supported-versions; linux: https://help.zscaler.com/eos-eol/supported-versions; ios: https://help.zscaler.com/eos-eol/supported-versions; android: https://help.zscaler.com/eos-eol/supported-versions; chromebook: https://help.zscaler.com/eos-eol/supported-versions; card_required_for_trial: https://www.zscaler.com/products-and-solutions/zscaler-private-access; crypto: https://www.zscaler.com/products-and-solutions/zscaler-private-access; simultaneous_devices: https://www.zscaler.com/products-and-solutions/zscaler-private-access; mena_locations: https://www.zscaler.com/products-and-solutions/zscaler-private-access; wireguard: https://www.zscaler.com/products-and-solutions/zscaler-private-access; openvpn: https://www.zscaler.com/products-and-solutions/zscaler-private-access; ikev2: https://www.zscaler.com/products-and-solutions/zscaler-private-access; vless_reality: https://www.zscaler.com/products-and-solutions/zscaler-private-access; vmess: https://www.zscaler.com/products-and-solutions/zscaler-private-access; trojan: https://www.zscaler.com/products-and-solutions/zscaler-private-access; shadowsocks: https://www.zscaler.com/products-and-solutions/zscaler-private-access; hysteria2: https://www.zscaler.com/products-and-solutions/zscaler-private-access; stealth_mode: https://www.zscaler.com/products-and-solutions/zscaler-private-access; kill_switch: https://www.zscaler.com/products-and-solutions/zscaler-private-access; split_tunneling: https://www.zscaler.com/products-and-solutions/zscaler-private-access; browser_extensions: https://www.zscaler.com/products-and-solutions/zscaler-private-access; affiliate_program: https://www.zscaler.com/products-and-solutions/zscaler-private-access
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